Human Trafficking Program Manager
About the role
The YWCA Greater Harrisburg is a leading provider of services for human trafficking victims in Pennsylvania. We currently have an immediate opening for a Human Trafficking Program Manager to oversee and support regional case management operations across 13 counties in Central Pennsylvania.
Responsibilities
- Manage daily operations and supervise case managers
- Provide direct services to survivors of severe forms of human trafficking
- Serve as a liaison among local, state, and federal partners
- Coordinate service delivery and provide crisis intervention
- Ensure all services meet compliance standards and best practices
Requirements
- Bachelor’s degree in Human Services or related field required (equivalent experience considered)
- Minimum of two years of relevant experience, preferably with victims of human trafficking or other crimes
- Completion of required trainings in sexual assault, domestic violence, and human trafficking (or willingness to complete upon hire)
- Proficiency with Microsoft Office and electronic data tracking systems
- Valid driver’s license, reliable transportation, and proof of insurance
- Child abuse, criminal, and FBI clearances required prior to start
Qualifications
- Prior supervisory experience or ability to manage, coach, and support direct service staff
- Strong case management and documentation skills
- Understanding of trauma-informed and victim-centered practices
- Strong interpersonal and professional communication skills
- Ability to work both independently and collaboratively
- Capacity to build and maintain partnerships with law enforcement, prosecutors, and service providers
- High emotional intelligence, sound judgment, and crisis management abilities
- Strong organizational and time management skills
- Ability to manage multiple priorities and meet deadlines
Skills
- Leadership
- Case Management
- Documentation
- Trauma-Informed Practices
- Interpersonal Communication
- Collaboration
- Partnership Building
- Crisis Management
- Organizational Skills
- Time Management
Benefits
- Comprehensive Health Coverage (Medical, Dental, Vision)
- Employee Assistance Program (EAP)
- Life Insurance
- Short & Long-Term Disability
- Pension Retirement Plan
- 403(b) Retirement Plan
- Generous Paid Time Off
- 11 Paid Holidays
Pay
$50,000/year
Schedule
Full-time, 37.5 hours/week | Monday–Friday, 8:00 AM–4:00 PM
Additional Information
This position may require occasional evening or weekend hours. Travel throughout 13 counties in Central PA is required.
Why You'll Love Working With Us
✨ Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
🧠 Employee Assistance Program (EAP) – Because your well-being matters
❤️ Life Insurance – Peace of mind for you and your loved ones
💪 Short & Long-Term Disability – We've got your back when life takes an unexpected turn
💼 Pension Retirement Plan – Start earning a pension after just two short years of service
📈 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
🌴 Generous Paid Time Off – Recharge with paid time off days and sick days
🎉 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most