Shelter Program Manager

About the role

Gateway West, Albuquerque's largest emergency shelter, is seeking an experienced and compassionate Program Manager to lead daily shelter operations, staff supervision, and case management services.

Responsibilities

• Lead daily shelter operations and coordinate staff for smooth, client-centered service.
• Support case managers in creating and tracking service plans, connecting guests to housing and resources.
• Ensure safety, cleanliness, and compliance in all shelter processes.
• Supervise, coach, and train staff for professional growth.
• Maintain accurate data, reporting, and accountability for program outcomes.
• Promote a respectful, trauma-informed environment for guests and employees.

Qualifications

• Bachelor’s degree in Social Work, Public Administration, or a related field; relevant experience may be considered in lieu of a degree for experience exceeding minimum requirements.
• Minimum of 3-5 years in social services or shelter management, with at least 2-3 years in a supervisory role, preferably in social services or shelter environments.
• Strong understanding of trauma-informed care principles and a commitment to applying them in practice.
• Proficiency in basic computer applications, including Microsoft Office and client management software.
• Experience and commitment to working with multiethnic, multicultural, low-income populations.
• Excellent organizational, attention to detail, analytical, and problem-solving skills.
• Demonstrated interpersonal and verbal and written communication skills.
• Proven supervisory and effective leadership skills.
• Excellent documentation, confidentiality and clinical skills.
• Proven ability to follow-up and meet deadlines independently.
• Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment.
• Excellent initiative, flexibility, and stress-management in handling the demands of shelter leadership, evolving priorities, and team dynamics.
• Ability to multi-task, prioritize, and delegate to balance the many responsibilities, and address the various issues, that a leader faces during the workday.
• Demonstrated sound judgment in assessing risk, determining appropriate levels of intervention, and escalating concerns in a timely, ethical, and policy-aligned manner to ensure client, staff, and organizational safety.

Benefits

• Competitive salary: $67,000-$75,000
• Comprehensive medical, dental, and vision benefits
• Generous PTO and paid holidays
• 401(k) retirement plan
• Tuition reimbursement opportunities
• Leadership growth and professional development
• Opportunity to make a meaningful difference in your community every day