Shelter Manager

About the role

The ideal candidate is one who leads with a servant's heart - willing to get their hands dirty and come alongside their team to ensure success, filling gaps where needed.

Responsibilities

• Communicate a ministry perspective that aligns with a Biblical approach to grace and boundaries.
• Responsible for the daily operation of the facility and residential programs, ensuring compliance with all oversight entities.
• Establish effective relationships of trust with residents.
• Understand, articulate and model a perspective that balances the Biblical concepts of grace and justice.
• Supervise Guest Service Coordinators, Interns, kitchen staff and other support staff to ensure excellence in the services provided at BOLM.
• Scheduling, coaching, and evaluation of departmental staff
• Utilize computerized tracking (Mission Tracker) for key operational metrics.
• Maintain all recordkeeping and documentation in a thorough and timely manner; maintain client confidentiality.
• Participate in open, collaborative communication with other personnel, consulting with Leadership as necessary to ensure compliance with BOLM standards and policies.
• Work in partnership to support the Program Director and Development Director in achieving overall BOLM goals.
• Responsible for procuring shelter supplies, placing orders, and ensuring timely delivery, practicing good stewardship in coordination with the Business Manager.
• Manage kitchen operations to ensure compliance with the health department and food bank. Ensure safe food handling, preparation and healthy meals.
• Work collaboratively with other BOLM programs to assist in coordination and delivery of services.
• Responsible for the appearance, organization, and client flow in shelter.
• Lead Support Groups, Bible Studies and teach Program Classes as assigned.
• Provide crisis intervention, de-escalation and debriefing in situations of conflict, stress, and trauma.
• Work collaboratively with other BOLM management and staff to advance the ministry of BOLM; attend staff meetings and other meetings as requested.
• Complete monthly report and submit by deadline for compilation of monthly reports. Complete other reporting as directed, ensuring compliance with appropriate regulatory agencies and partner organizations.
• Conduct relevant assessments of Shelter guests
• Model servant leadership
• Perform other duties as assigned

CORE COMPETENCIES

• Committed, mature Christian with a commitment to and a passion for impacting change in the lives of those struggling with homeless, addiction, and mentally health.
• Able and willing to share in word and action the transforming message of the Gospel.
• Experience working with the homeless population.
• Knowledge and understanding of homelessness, addiction, poverty, and mental illness, and trauma informed care
• Organized, patient, and solution oriented.
• Able to maintain a positive, professional, Christ-like manner with all donors, staff, guests, and volunteers.
• Must agree with and work towards achieving the goals and objectives of Bread of Life Mission.
• Able to teach and motivate others – articulate and patient.
• Computer literate – proficient in Word, Excel, internet, and email applications
• Stewardship mindset, excellent manager of time and resources, detail oriented
• Reliable, trustworthy, and open to learning new ways of doing things and enhancing existing skill set.
• Highly ethical, able, and willing to maintain confidentiality.
• Problem solving and conflict resolution skills.
• Able to work effectively within a team.
• Excellent organizational skills and ability to follow through until completion.
• Able to work under pressure, handle stressful situations, and maintain flexibility.
• Good observation skills of the environment and the people within it.
• Strong management abilities, able to lead a team in creating and sustaining a grace and truth environment.
• Able to train others, providing support and ensure quality service is provided while outcomes/objectives are met.
• Strong interpersonal skills; able to relate effectively with diverse groups of people, treating all with dignity and respect; able to listen and guide according to biblical principles and individual needs; effectively and practically communicate grace and truth.
• Knowledge of co-occurring disorder; familiarity with the mental health and substance abuse systems.
• Valid state driver’s license; driving record acceptable to insurance carriers

Education/Experience

• Associate degree, preferred, in relevant field.
• Minimum of 5 years related experience with increasing responsibilities.
• Experience using database management tools.
• Previous experience working with homeless, addicted, mentally ill, desirable.
• CPR and First Aid certified
• Bi-lingual a plus.

Working Conditions/Physical Factors

• Requires working with a diverse population, many of whom struggle with homelessness, addiction, and mental illness – Continuously.
• Requires a sustained level of high energy, stamina, and the ability to move about all of the facilities – frequently.
• The environment may be odorous due to lack of personal hygiene and intoxication of guests – Frequently.
• Able to lift up to 50lbs – Occasionally.
• Climbing stairs – Frequently.
• Able to think, read, speak, see, and hear – Continuously.
• Involved in the collection of urine specimens – Occasionally.
• May be extremely loud at times – Occasionally.
• May be exposed to behaviorally aggressive guests – Occasionally.
• May be exposed to unsanitary conditions – Occasionally.
• Must be able to work in emergency conditions – Occasionally.