Human Services Program Manager

About the role

A vacancy exists in the Bureau of Community Health Services, Department of Health and Human Services. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested transfer and promotional candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Responsibilities

• Develops, administers and convenes a collaborative initiative connecting public, private, and non-profit partners to enhance sustainable, equitable food access for high-risk communities through education and resource development.
• Provides programmatic support for the implementation of Baltimore County Food Security Council initiatives, policies and procedures with goal of enhancing food security across Baltimore County.
• Conducts short-and long-range planning, monitors and evaluates overall program effectiveness and recommends modifications as necessary.
• Captures and analyzes data into reportable outcomes.
• Coordinates the program with other County, State, and community resources and programs.
• Prepares grant proposals and other reports pertaining to the program.
• Sets and manages the budget for the program.
• Prepares or reviews legislation pertaining to the program.
• Develops and maintains management information systems.
• Serves as the first point of contact for the Council and represents the Council at all meetings, conferences and community engagement events.
• Serves as a liaison to the Food Security Subcommittee under the Local Health Improvement Coalition (LHIC), and develops actionable items for the LHIC Action Plan.
• Develops public and in-service educational sessions and strengthens community partnerships though outreach, engagement and event participation.
• Selects and evaluates subordinate employees and/or service providers within the program.
• Provides technical or program supervision to subordinate supervisors, case managers, and/or service providers.
• Provides administrative supervision to professional clinicians and clerical staff.
• Oversees the daily operation of the program.
• Provides program and case consultation to other community agencies or organizations.
• Handles difficult or unusual cases including formal case reviews.
• Resolves complaints.

Qualifications

• Graduation from an accredited college or university with a bachelor's degree in public health, health education or social science plus at least four years' experience providing human services, convening, coordinating, planning and implementing large multi-agency workgroups, coalitions and/or councils (Additional experience in providing human services may be substituted on a year-for-year basis up to a maximum of two years for the required education. Experience in the supervision and management of a human services program that includes the tracking of data and outcomes, including focus groups, surveys and reporting results may be substituted on a year-for-year basis up to a maximum of four years for the required education.)
• Thorough knowledge of the theory and practices of provision of human services in the appropriate specialty of food security and/or social determinants of health, including knowledge of group dynamics, convening and managing interagency groups and ability to collect, organize and analyze data into reportable outcomes.
• Knowledge of budget and personnel management principles and practices.
• Knowledge of the Open Meetings Act.
• Verbal and written skill necessary to present presentations and conduct public speaking engagements, draft grant proposals, complex reports, and legislation.
• Good interpersonal skills including utilization of social media platforms.
• Skills in development and implementation of policies and procedures.
• Skills in planning, coordinating and facilitating interagency groups.
• Skills in analytic and problem-solving.
• Skills in planning, facilitating and managing large interagency groups.
• Skills in interpreting rules, regulations, guidelines, policies, and procedures.
• Skills in preparing and monitoring a program budget.
• Ability to identify community needs and to design and implement initiatives to meet these needs.
• Ability to monitor program service delivery and to evaluate and modify same.
• Ability to develop and modify program policies and procedures.
• Ability to coordinate a program's activities with other agencies and programs.
• Ability to locate and develop community resources.
• Ability to plan and conduct educational programs for staff or other groups.
• Ability to conduct community engagement and outreach education.
• Ability to read and understand professional journals and other publications.

Conditions of Employment

• Some positions may require satisfactory completion of County sponsored CPR and First Aid training. These positions must maintain certification throughout employment.
• Physical and Environmental Conditions These positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions may require traveling between work sites.

Exam Procedure

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.