Human Services Supervisor - CASA

Responsibilities

• Supervises and participates in designing one or more human services programs or projects, including planning, establishing goals and objectives, budgeting, subcontracting, and developing program monitoring and evaluation systems.
• Supervises and evaluates the work of direct‑report employees; advises, instructs, trains, and assigns work; participates in employee selection and makes recommendations regarding hiring, discipline, transfer, and termination.
• Prepares reports and other documents; completes and/or reviews documentation such as work orders and timesheets; reviews time and material reports; maintains work records; oversees preparation and maintenance of program documentation, reports, and records; ensures accuracy and timeliness of data collection and reporting; implements systems to improve documentation efficiency and compliance.
• Participates with other members of the Human Services Department management team in identifying and achieving department goals.
• Monitors and evaluates operations against established program goals; develops corrective action plans for insufficient performance; prepares annual and other required reports.
• Prepares reports on program operations, supervises information gathering and research to facilitate proper use of services and funds.
• Responds to inquiries regarding specific problems or issues; notifies the Division Manager and Director of sensitive issues, including politically sensitive matters, compliance concerns, and emerging trends.
• Coordinates activities with other division and departmental programs, county agencies, and community partners; provides leadership to local initiatives, coalitions, and projects; acts as an advocate for the program/project as appropriate.
• Works in a cross‑disciplinary and interdepartmental manner to best meet the needs of the department’s clientele.
• Assures compliance with statutes, regulations, and other guidance; participates in development and implementation of quality‑assurance measures; maintains program standards to meet funding and accreditation requirements.
• May perform the duties of all direct‑report employees and perform related duties as required.

Minimum Qualifications

A Bachelor’s degree in business, public administration, social sciences, or another field directly related to human services, plus four (4) years of progressively responsible experience in the administration of human services programs (including two (2) years of supervisory or leadership experience), or an equivalent combination of education, training, and/or experience that provides the required knowledge and abilities. Must pass job‑related tests.

Special Requirements

• A valid Washington State driver’s license, unrestricted except as to vision, is required prior to appointment.
• Depending on the program assignment, applicants may be required to pass additional screening relevant to the position.

Knowledge and Abilities

• Knowledge of governmental and private‑sector human services programs and systems.
• Knowledge of principles, practices, and techniques in the area of assignment.
• Knowledge of planning, development, administration, budgeting, monitoring, and evaluation of human services programs.
• Knowledge of literature, trends, and developments in the specialty area.
• Knowledge of supervisory and personnel‑management procedures and practices.
• Knowledge of applicable technology.
• Ability to plan, organize, and coordinate work through professional employees and support staff.
• Ability to establish and maintain effective working relationships with department heads, associates, employees, representatives of other agencies, and the general public.
• Ability to develop work plans and schedules; analyze and evaluate operations; take effective action to correct deficiencies and resolve problems.
• Ability to express self clearly and professionally, both orally and in writing; prepare a variety of correspondence, reports, and other written materials and documents.
• Ability to develop, interpret, and apply policies related to supervised programs.
• Ability to advise, support, and motivate employees and assure effective working relationships with public, co‑workers, advisory groups, and county, city, state, and federal officials.
• Ability to utilize computer technology for management of program data.

Supervision

This position reports to a Division Manager as assigned. General goals and objectives are established by the Division Manager. Work is performed with considerable independence and is reviewed through meetings, reports, and results obtained.

Working Conditions

The work is performed in a usual office environment with trips to other locations to deliver services, conduct community‑partner and subcontract site visits, attend community meetings, and coordinate or deliver other program activities. The employee is required to work evenings, weekends, and holidays as necessary. No heavy lifting required.