Human Services Program Representative 1
About the role
The Human Services Program Representative 1 position with the Office of Mental Health and Substance Abuse Services supports oversight of community mental health services in Pennsylvania. The role involves building relationships, learning program operations, and helping strengthen services that impact individuals and families. It offers experience in evaluation, communication, and regulatory guidance.
Responsibilities
- Regulatory Guidance: Provide consultation on rules, regulations, and contract components for community mental health services.
- Data Analysis: Collect, interpret, and analyze information to assess compliance with standards and requirements.
- Technical Assistance: Offer support to counties and providers on program performance, productivity, and outcomes.
- Communication Duties: Share findings, recommendations, and corrective actions with stakeholders through clear reports and discussions.
- Onsite Evaluation: Conduct visits to counties, agencies, and providers to verify compliance and follow up on concerns.
- Community Engagement: Participate in meetings, committees, and planning activities to represent program interests and gather community input.
Qualifications
- Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or an equivalent combination of experience and training.
- Must meet the Pennsylvania residency requirement.
- Ability to perform essential job functions.
- Conditional offer of employment requires submission of criminal history reports.
Schedule
Full‑time employment, 37.5 hours per week. Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60‑minute lunch.
Travel will be required, including overnight stays.
Telework: Part‑time telework is possible. You will work on‑site at 100 Lackawanna Avenue, Room 321, Scranton, PA two days per week (Thursday and one other day of your choosing). Telework requires a securely configured high‑speed internet connection and an approved location within Pennsylvania. The ability to telework is subject to change.