Human Services Program Representative 1
About the role
As a Human Services Program Representative 1 with the Department of Human Services (DHS), you will support a statewide grievance system that protects the rights of people receiving important services. You will help ensure grievance processes run smoothly and fairly, strengthen program quality by reviewing concerns, and assist organizations in understanding expectations. Your work supports individuals who depend on clear guidance, strong oversight, and accessible services across Pennsylvania.
Responsibilities
- Regulatory Interpretation: Understand and apply federal and state requirements related to Home and Community‑Based Services (HCBS), protections, accessibility, and oversight.
- Grievance Coordination: Manage intake, tracking, review, and documentation of grievances and complaints.
- Evidence Review: Examine records, documentation, findings, and reports to evaluate compliance and identify risks.
- Stakeholder Support: Provide guidance to providers, administrative entities, and coordination organizations regarding system requirements.
- Data Analysis: Analyze grievance trends, operational practices, and system information to identify concerns and improvement needs.
- Training Delivery: Create and provide training materials related to grievance procedures, protections, and regulatory expectations.
Qualifications
- Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or an equivalent combination of experience and training.
- Must meet the Pennsylvania residency requirement.
- Must be able to perform essential job functions.
Schedule
Full‑time employment, 37.5 hours per week. Work hours are 8:00 AM to 4:00 PM, Monday – Friday, with a 30‑minute lunch.
Telework
Part‑time telework is available up to three days per week, provided you have a securely configured high‑speed internet connection and work from an approved location within Pennsylvania. Telework eligibility is subject to change.