Human Services Manager

About the Role

The City of Fort Worth is seeking a Human Services Manager to join the Neighborhood Services Department/Community Action Partners. This role oversees the implementation of the CAP program, including CSBG, CEAP, Veterans funding, CAP Advisory Council, case management, and emergency services. The manager will ensure grant obligations are met and community needs are addressed, while also managing state and federal programs and grants through budgeting, purchasing, contracting, and reporting.

Responsibilities

• Manage the planning, implementation, and daily operations of multiple human services programs, including CSBG, HOPWA, and Veterans assistance programs.
• Oversee grant budgets, expenditures, funding allocations, reporting requirements, and timelines to ensure compliance and timely expenditure of funds.
• Supervise, develop, and evaluate staff, including supervisors and program leads, to promote accountability and effective service delivery.
• Monitor program performance, case processing, client services, and operational outcomes; identify deficiencies and implement corrective action plans.
• Ensure compliance with federal, state, and local regulations, grant requirements, program policies, and procedures.
• Establish and maintain systems for tracking workloads, deadlines, program deliverables, and staff performance.
• Collaborate with internal departments, community partners, funding agencies, and stakeholders to resolve issues and improve service delivery.
• Analyze program needs, identify process improvement opportunities, and implement strategies to strengthen program effectiveness and client outcomes.

Qualifications

• Bachelor’s degree in public administration, business administration, political science, sociology, psychology, social work, or a related field.
• Five (5) years of increasing social welfare or community agency experience, including two (2) years of administrative and supervisory responsibility.

Preferred Qualifications

• Master’s degree in public administration, business administration, political science, sociology, psychology, social work, or a related field.
• Experience managing multiple grants, including budget monitoring, expenditure tracking, compliance, reporting, and grant closeout.
• Experience managing multiple programs and teams, including supervising supervisors, with responsibility for staff accountability and operational oversight.

Working Conditions

This position requires touching, talking, hearing, seeing, grasping, standing, walking, and repetitive motions. It is classified as Light Work, exerting up to 20 pounds of force occasionally and up to 10 pounds frequently.

Pay

$37.66 - $48.95/hr.

Schedule

Monday – Friday, 8 am – 5 pm; some evening/weekend work required.

Benefits

• 11 Paid Holidays
• Medical, Dental, Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Job Posting Closing on: Friday, November 6, 2026.