Human Services Deputy Division Manager

At Larimer County Department of Human Services, we strive to be responsive, providing timely resources in partnership with our community so individuals and families are healthy, supported, and safe.

About the role

We are seeking a highly motivated, innovative, and enthusiastic staff member to join our Operations and Organizational Development Division as a Deputy Division Manager. This position manages operations and personnel through subordinate supervisors of multiple programs and services within their specific area. The role involves program planning, development, and service delivery, as well as coordinating resources to deliver programs and services to the community. This is a hybrid position requiring at least one day per week in the office, with adequate internet access and space for remote work. Larimer County provides an annual remote work stipend to assist with equipment and office supply needs for remote workspaces.

Responsibilities

• Oversee policy and procedure standards across assigned programs, continuously evaluating operational performance, efficiency, and service quality.
• Interpret and apply federal, state, and local regulations; ensure strict program compliance, brief the Division Manager on regulatory shifts, and serve as an informational liaison for staff and community partners.
• Assist supervisors in managing high-level escalations, mediating complex complaints, and resolving sensitive disputes involving staff, clients, and vendors.
• Lead the development, execution, and ongoing evaluation of Human Services (HS) staff safety protocols, facility security standards, and emergency preparedness policies and procedures.
• Serve as the lead designated essential staff member in active partnership with the Office of Emergency Management (OEM), directing HS-related emergency response operations, mass care, and community sheltering strategies.
• Direct division-wide safety drills, risk assessment protocols, and emergency training programs to guarantee workforce readiness and maintain business continuity during critical incidents.
• Provide administrative and operational leadership in partnership with the Division Manager, including personnel management, resource allocation, and program oversight.
• Establish data-driven performance measures, compliance tracking systems, and audit workflows to monitor both program outcomes and safety protocol adherence.
• Represent the Human Services Division on inter-departmental committees, regional safety boards, and community task forces regarding emergency response and human services operations.

Requirements

• General office practices and procedures.
• Routine software and business applications including word processing, spreadsheets, presentation software, and databases.
• Communicate clearly and concisely, both verbally and in writing.
• Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
• Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
• Regular, predictable attendance.
• Principles, practices, and objectives related to assistance eligibility and support in public assistance programs.
• Scope and application of laws and regulations pertaining to public assistance programs.
• Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
• Leadership methods and management skills including planning, budgeting, and monitoring.
• Supervise and mentor professional and support staff in a productive and positive manner.
• Resolve or mediate conflicts between agencies, staff, and/or clients.
• Plan, organize, and coordinate the work of others.
• Assist in the negotiation and management of contracts for service.
• Organize material and present information clearly and concisely in verbal and written form.
• Perform effective public speaking to groups of varied interests and backgrounds.
• Maintain sensitive and confidential information.
• Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.

Qualifications

• Four (4) years of experience in a directly related human services or public assistance field or in the performance of similar duties and responsibilities, including supervisory or administrative experience.
• Bachelor’s degree or equivalent from an accredited college or university with major coursework in Human Services, Public Administration, or a related field preferred. Related education or experience may be substituted on a year-for-year basis.
• Possession of a valid Driver’s License by date of hire.

Three professional references with valid contact information are required as part of the application.

Benefits

• Medical, Dental, and Vision Benefits
• FSA or HSA, depending on medical plan
• Short and Long Term Disability
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Paid time off including vacation, sick, and holidays

Position will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO; 2555 Midpoint Drive, Fort Collins, CO; or 200 Peridot Avenue, Loveland, CO.

Do you speak Spanish? You may be eligible to receive extra pay from Larimer County's Second Language Compensation Program.