Human Services Call Center Call Screener (Part-Time Weekends)

We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No metadata like Job ID. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Content: Intro: "Do you care deeply about the safety of New Hampshire’s youth? Are you detail-oriented, professional, and caring? Does the idea of working remotely appeal to you? If so, join our team of caring professionals in keeping New Hampshire’s youth safe. The part-time position is remote with the following schedule; Weekend shifts Friday to Sunday.All work including the 10 days of training with daytime staff is fully remote and a laptop and phone will be provided by The Home. If hired, remote training with daytime NH DCYF Intake staff is required for a minimum of 10 business days or the equivalent of 80 hours. Training must be completed on weekdays (Monday - Friday) between the hours of 7:00 am and 6:30 pm. Weekend-only schedule.Part-time positions would average approximately 15-20 hours per week." Then "How You'll Be Making A Difference Reporting to the Shift Supervisor, the Screener receives and documents reports of child abuse and neglect, consult with Shift Supervisor to determine if the information received may require immediate response by DCYF, contact the DCYF On-Call Supervisor to determine if an emergency response is needed. Screeners also provide information and referral to resources and log the times of all contacts. Answer all calls, faxes, and emails within no more than five (5) minutes of receipt.Access onsite supervisor and the Home on-call services during high volume periods/shifts.Provide accurate and thorough information to callers and information seekers according to DCYF rules, regulations, and training guidelines.Assess contextual information against guidelines and protocols and respond accordingly.Log all contacts in NH’s Bridges electronic system according to system expectations.Work with Shift Supervisor and DCYF On-Call Supervisor in dispatching a statewide assessment team, CPSW, or On-Call CPSW for emergency response.Successfully complete all necessary training to perform job functions as required by DCYF.Access The Home's management and clinical on-call services as necessary to address concerns arising from calls and contacts.A quiet and confidential working space is required." Then "Qualifications Bachelor’s degree with at least 12 courses or 36 credit hours in social work, criminal justice, psychology, sociology, behavioral science, human services, or related field. Each additional year of formal education may be substituted for one year of required work experience. Associates degree in a human services related field with two (2) years of experience in human services at/above a paraprofessional or technician level.Must have Microsoft Outlook/computer proficiency.Customer service driven telephone presence.Structured interview measuring possession of knowledge, skills and abilities identified as necessary for satisfactory performance.Must provide at least three (3) references with acceptable reference checks. If previously employed by DCYF, at least one reference must be DCYF specific.Must complete successfully the training requirements deemed necessary by program regulators, including DCYF practice and policy regarding screening and ongoing training requirements.Must submit to and meet regulatory requirements through regular NH criminal background checks, DCYF Central Registry checks, and Bureau of Elderly and Adult Services (BEAS) checks." Then "Valuing Diversity We are committed to excellence in diversity, equity, and inclusion, while simultaneously creating a culture that supports those values. We believe the differences we bring enhance our ability to provide exceptional service and care to diverse children, families, and communities. Moreover, diversity, equity, inclusion, and belonging align with our values and our mission to help vulnerable children and their families build permanent, positive change." We need to map to sections. About the role: maybe the intro paragraph describing role: part-time remote, schedule, training, laptop/phone, etc. Responsibilities: the "How You'll Be Making A Difference" paragraph (list of duties). Could also include "Access onsite supervisor..." etc. Requirements: maybe the qualifications? Actually Qualifications is separate. Requirements could be things like "quiet and confidential working space is required", "must have Microsoft Outlook/computer proficiency", "customer service driven telephone presence", "structured interview", "references", "background checks". But we have a Qualifications section for education etc. We'll need to decide. Skills: maybe "customer service driven telephone presence", "Microsoft Outlook/computer proficiency", "ability to assess contextual information", etc. Benefits: laptop and phone provided, maybe remote work, training provided. Also maybe "part-time 15-20 hours per week". Not explicit benefits like health insurance. We'll include what is stated: laptop and phone provided, remote work, training. Pay: not mentioned. So we should NOT include Pay section. Schedule: we have schedule info: weekend shifts Friday to Sunday, part-time 15-20 hours per week, training weekdays 7am-6:30pm, etc. So we can include Schedule section. We must not include sections with filler like "commensurate with experience". Not present. We must not repeat job title. We must not include boilerplate like EEO etc. The diversity paragraph is not boilerplate? It's about valuing diversity; could be considered a section maybe "Diversity, Equity, and Inclusion". But not in allowed headings list. The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We cannot add other headings. So we need to fit diversity content somewhere else, maybe under About the role or Qualifications? But it's not exactly qualifications. Could be part of About the role as a statement of values. Or we could omit it? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we must keep the diversity statement. We need to place it somewhere within allowed sections. Perhaps under About the role (as part of description). Or under Qualifications? Might be okay to put under About the role. We must not create sections that are empty. So we will include sections that have content. Let's extract content for each. About the role: The introductory paragraph(s) describing the role, remote, part-time, schedule, training, laptop/phone, values. We can combine: "Do you care deeply about the safety of New Hampshire’s youth? Are you detail-oriented, professional, and caring? Does the idea of working remotely appeal to you? If so, join our team of caring professionals in keeping New Hampshire’s youth safe. The part-time position is remote with the following schedule; Weekend shifts Friday to Sunday. All work including the 10 days of training with daytime staff is fully remote and a laptop and phone will be provided by The Home. If hired, remote training with daytime NH DCYF Intake staff is required for a minimum of 10 business days or the equivalent of 80 hours. Training must be completed on weekdays (Monday - Friday) between the hours of 7:00 am and 6:30 pm. Weekend-only schedule. Part-time positions would average approximately 15-20 hours per week. We are committed to excellence in diversity, equity, and inclusion, while simultaneously creating a culture that supports those values. We believe the differences we bring enhance our ability to provide exceptional service and care to diverse children, families, and communities. Moreover, diversity, equity, inclusion, and belonging align with our values and our mission to help vulnerable children and their families build permanent, positive change." That seems good. Responsibilities: The "How You'll Be Making A Difference" paragraph. Could break into bullet list for clarity. Use

• . Must preserve all details. Let's list duties: - Reporting to the Shift Supervisor, the Screener receives and documents reports of child abuse and neglect - Consult with Shift Supervisor to determine if the information received may require immediate response by DCYF - Contact the DCYF On-Call Supervisor to determine if an emergency response is needed - Provide information and referral to resources and log the times of all contacts - Answer all calls, faxes, and emails within no more than five (5) minutes of receipt - Access onsite supervisor and the Home on-call services during high volume periods/shifts - Provide accurate and thorough information to callers and information seekers according to DCYF rules, regulations, and training guidelines - Assess contextual information against guidelines and protocols and respond accordingly - Log all contacts in NH’s Bridges electronic system according to system expectations - Work with Shift Supervisor and DCYF On-Call Supervisor in dispatching a statewide assessment team, CPSW, or On-Call CPSW for emergency response - Successfully complete all necessary training to perform job functions as required by DCYF - Access The Home's management and clinical on-call services as necessary to address concerns arising from calls and contacts - A quiet and confidential working space is required (maybe this is a requirement, not responsibility). We'll treat as requirement. We'll keep as responsibilities. Requirements: Could include things like "quiet and confidential working space is required", "must have Microsoft Outlook/computer proficiency", "customer service driven telephone presence", "structured interview measuring possession of knowledge, skills and abilities identified as necessary for satisfactory performance", "must provide at least three (3) references with acceptable reference checks. If previously employed by DCYF, at least one reference must be DCYF specific.", "must complete successfully the training requirements deemed necessary by program regulators, including DCYF practice and policy regarding screening and ongoing training requirements.", "must submit to and meet regulatory requirements through regular NH criminal background checks, DCYF Central Registry checks, and Bureau of Elderly and Adult Services (BEAS) checks." Also maybe "Each additional year of formal education may be substituted for one year of required work experience." That's more qualification. We'll separate Qualifications for education/degrees. Skills: maybe "Microsoft Outlook/computer proficiency", "customer service driven telephone presence", "ability to assess contextual information", "ability to log contacts", "ability to work with supervisors", etc. But we can also put those under Skills. Benefits: laptop and phone provided, remote work, training provided (maybe). Also part-time 15-20 hours per week could be schedule. Schedule: weekend shifts Friday to Sunday, training weekdays 7am-6:30pm, part-time average 15-20 hours per week. We must not repeat content across sections unnecessarily, but it's okay if some overlap? Better to avoid duplication. Let's craft. About the role: include intro and diversity statement. Responsibilities: list duties (excluding quiet space, training completion maybe? Actually training completion is a responsibility? It's a requirement. We'll keep training completion under Requirements or Qualifications? It's a requirement to complete training. We'll put under Requirements. Requirements: include quiet space, Microsoft Outlook/computer proficiency, customer service driven telephone presence, structured interview, references, background checks, training completion, maybe also "Each additional year of formal education may be substituted for one year of required work experience." That's more qualification though. Qualifications: education requirements: Bachelor’s degree with at least 12 courses or 36 credit hours in social work, criminal justice, psychology, sociology, behavioral science, human services, or related field. Each additional year of formal education may be substituted for one year of required work experience. Associates degree in a human services related field with two (2) years of experience in human services at/above a paraprofessional or technician level. Skills: maybe "Microsoft Outlook/computer proficiency", "customer service driven telephone presence", "ability to assess contextual information against guidelines and protocols", "ability to log contacts in NH’s Bridges electronic system", "ability to work with Shift Supervisor and DCYF On-Call Supervisor", "ability to provide information and referral", "ability to answer calls/faxes/emails within 5 minutes". But many of these are responsibilities. Might be better to put skills separate: "customer service driven telephone presence", "Microsoft Outlook/computer proficiency", "ability to assess contextual information", "ability to log contacts", "ability to work with supervisors". We'll keep. Benefits: laptop and