Human Services Assistant - Application Registration

About the role

The Chesterfield-Colonial Heights Department of Social Services is seeking a Human Services Assistant for their Benefits team. This position will assist the Benefit Programs Specialist by registering applications in the VaCMS automated system, conducting searches, assigning client identification numbers, creating case numbers, or associating applications to existing cases. The Human Services Assistant will also screen applications for expedited services, schedule intake and ongoing interviews, and ensure all necessary documents are received.

Responsibilities

• Clear communication with internal and external customers
• Sorting mail; scanning, faxing, and filing documents
• Working in a call center; providing customer assistance at the front desk
• Data entry (sometimes confidential and sensitive information)
• Processing work orders and inventory of supplies
• Troubleshooting/problem solving issues related to daily operations of the Agency.

Requirements

• High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work; or an equivalent combination of training and experience.
• Skills in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.
• Strong attention to detail, ability to multitask, good time management, the ability to work accurately and timely under pressure, and the ability to compile and review data from multiple systems.
• Two years of experience in office support and administration practices and procedures, clerical, and/or direct customer service within social services/human services, business, or related field.
• Relevant work experience in local government or public administration support work preferred.
• Bilingual in English/Spanish candidates are encouraged to apply.

Qualifications

• High school diploma or GED
• Minimum of two years of experience in office support and administration practices and procedures, clerical, and/or direct customer service within social services/human services, business, or related field.
• Relevant work experience in local government or public administration support work preferred.
• Some college course work in Human Services field preferred.
• Must have a current valid driver's license and good driving record.

Benefits

• Participation on an Emergency Shelter Team
• Local Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience.
• This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

Pay

$45,723.00 - $53,724.00 Annually

Schedule

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Work Location

Social Services

Employer

Chesterfield County

Contact Information

Human Resources Department
9901 Lori Road / P.O. Box 40
Chesterfield, Virginia, 23832
804-748-1551 (Office)

Website

http://www.chesterfield.gov