HUMAN RESOURCES TRAINING & OPERATIONS ANALYST I

About the role

The HR Training and Operations Analyst I will join the dynamic and committed HRIS team at the University of Alabama at Birmingham. This role manages training and operations for one or more HR systems and serves as a resource for other HR Training and Operations Analysts on complex issues. The team is forward-looking, collaborative, and dedicated to ensuring the efficient delivery of HR services.

Responsibilities

• Provide training, support, troubleshooting, and policy interpretation for assigned HR systems.
• Review, test, and document system modifications to maintain or enhance HR administrative systems, level of service, and adherence to university, local, state, or federal regulations.
• Develop and maintain online training and documentation.
• Provide individual, classroom, or campus-wide seminars on functional topics.
• Oversee process improvements and design, development, testing, and documentation of system modifications.
• Work closely with HR and IT teams to resolve issues related to systems, processes, training, policy, and awareness.
• Learn and understand changes and policies as they relate to assigned systems and processes.
• System administration, troubleshooting (system and end-user issues), testing, and training for the following systems and processes:
  • Campus Learning System (Docebo)
  • LinkedIn Learning
  • UAB Learning Locker
  • Freshdesk Ticketing/Operational System
  • Other supporting systems/processes
• Handle special projects as assigned.

Requirements

• Bachelor’s degree in Business, Human Resources, Information Technology, or a related field.
• Three (3) years of related experience.
• Work experience may NOT substitute for the education requirement.

Preferred Skills & Knowledge

• Ability to anticipate and resolve potential problems.
• Experience in process analysis and improvements.
• Project leadership skills.
• Business acumen and ability to improve business operations.
• Strong collaboration skills.
• Willingness to go above and beyond to support UAB HR’s continued advancement.

Pay

$52,555 - $62,169.12

Schedule

Day/1st Shift (final schedule to be determined by the department/hiring manager)

Work Arrangement

Remote/Hybrid Eligible