Human Resources Technician

The City of Pleasanton is looking for a highly organized, detail-driven Human Resources Technician to join the Human Resources Department and provide essential support to employees, departments, and the public. This position serves as a key first point of contact for HR-related questions and supports a wide range of personnel functions, including benefits administration, onboarding, personnel transactions, employee records, compliance reporting, and confidential HR documentation.

About the Role

If you enjoy helping people, keeping processes moving, protecting sensitive information, and supporting the full employee lifecycle in a public service environment, this is a great opportunity to grow your municipal human resources career.

Responsibilities

• Be the welcoming front-line contact for the Human Resources Department, assisting employees, applicants, departments, and the public with HR-related questions by phone, email, fax, and in person.
• Help employees and departments navigate personnel rules, policies, procedures, and Memorandums of Understanding with clear, professional, and service-focused communication.
• Support key employee lifecycle processes, including onboarding, benefits administration, personnel transactions, employment verifications, background forms, and separations.
• Process and maintain accurate employee information in the City’s HR/payroll system, Tyler MUNIS, including payroll-related transactions and personnel updates.
• Prepare, review, route, and track HR documents, correspondence, reports, forms, presentations, invoices, and other confidential materials.
• Maintain organized and accurate personnel records, including onboarding packets, I-9 documentation, records retention, and archiving.
• Compile and update data for compliance reporting and other HR-related reporting needs.
• Keep the department running smoothly by coordinating mail, supplies, invoices, and general administrative support.

Qualifications

We're looking for someone who is:

• A personable, approachable, and customer service-oriented HR professional who enjoys engaging with others and can serve as a welcoming, knowledgeable first point of contact for City staff, applicants, and the public on a variety of personnel matters.
• A detail-oriented administrative professional who can prepare, process, route, track, and maintain accurate personnel documents, forms, correspondence, reports, and records.
• A confidential and trustworthy team member who understands the importance of discretion when handling employee information, personnel matters, and sensitive Human Resources records.
• An organized multitasker who can balance competing deadlines, follow up on assignments, maintain accurate files, and support multiple HR functions at the same time.
• A thoughtful and conscientious team member who understands that the accuracy, follow-through, responsiveness, and care they bring to their work reflects the value placed on employees and represents the Human Resources Department in a positive and professional manner.
• A curious, proactive learner who seeks to understand the purpose behind HR processes and looks for thoughtful ways to improve accuracy, efficiency, and the customer experience for employees, applicants, departments, and the public.
• A strong communicator who can explain City personnel rules, regulations, procedures, policies, and Memorandums of Understanding clearly and professionally.
• A collaborative problem-solver who can work effectively with employees, departments, outside agencies, and the public while helping resolve questions or concerns in a positive and service-focused manner.
• An administrative professional who can use HR/payroll systems, databases, spreadsheets, and word processing tools to keep information accurate and current.

Challenges

• Balancing frequent interruptions and public contact while still completing detail-sensitive HR assignments accurately and on time.
• Managing a varied workload that may include benefits changes, onboarding, personnel records, invoices, mandated reporting, and employee questions.
• Staying organized across multiple systems, deadlines, forms, files, departments, candidates, employees, and outside agencies.
• Explaining policies, procedures, and personnel rules clearly while maintaining a calm, helpful, and professional approach.
• Adapting quickly when onboarding needs, reporting deadlines, employee inquiries, or department priorities shift.
• Maintaining reliable onsite coverage for a front desk HR customer service role. Because this position serves as an in-person point of contact for employees, applicants, departments, and the public, regular remote work is not available and scheduling flexibility is limited.

Requirements

Education: Graduation from high school with additional coursework in human resources.

Experience: Three years of recent administrative experience, including public contact and preferably including experience in Human Resources. Related college training may substitute for experience provided there is at least one year of Human Resources or administrative employment.

Knowledge of:

• Modern office procedures; records management and word processing.
• Computer software used in personnel administration, including databases, spreadsheets, and word processing.
• Basic record keeping principles, including financial records and data.
• Principles and practices of human resources administration is desirable.

Skills:

• Type accurately and proficiently.
• Independently compose correspondence and other documents.
• Maintain complete and accurate files and records.
• Compile and organize information.
• Communicate clearly and effectively, both orally and in writing.
• Organize and prioritize work; meet critical deadlines; follow up on assignments.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Use sound judgment and discretion in handling confidential information.

Benefits

• Choice of one of four comprehensive health plans.
• Dental and vision coverage plans.
• Life insurance and AD&D coverage – 2 times annual salary ($100,000 maximum).
• 11 paid holidays.
• Floating holidays.
• Paid sick leave.
• Short/long term disability plans.
• Annual vacation beginning with 10 days.
• Education incentive pay.
• 457 deferred compensation plan, City contribution - no required employee contribution.
• Section 125 flexible spending account.
• Employee assistance program.
• CalPERS retirement.

Schedule

This position works in-person Monday-Friday from 8am to 5pm.