Human Resources Specialist III

Knights Experience Team (kNEXT) is the next generation of HR and finance customer service, using a human-centered, proactive, and guided approach to support colleges and divisions. The team consists of HR Specialists and Travel/Procurement Specialists who provide information and support across campus, reduce administrative burden, and empower employees to learn and grow.

About the role

This is a unique opportunity that combines Human Resources, technical support, and supervisory leadership into a single role. We are seeking individuals who are analytical, resourceful, and passionate about solving problems while leading others and delivering exceptional services.

Responsibilities

• Supervisory Responsibilities
  • Lead onboarding, training efforts, and monitor workload for direct reports.
  • Monitor and evaluate performance through coaching and feedback.
  • Establish performance goals and objectives, monitor progress, uphold customer service standards, and resolve complex issues.
  • Review and approve employee timesheets and leave requests.
• Workday Support
  • Manage the creation, maintenance, and updates of supervisory organizations within Workday.
  • Review and evaluate requests to rescind or correct HR transactions, determine the appropriate course of action, execute transactions, and coordinate with Central HR to ensure awareness of downstream impacts.
  • Serve as the subject matter expert (SME) for Period Activity Pay (PAP) processing, providing guidance and troubleshooting support to HR Business Center (HRBC) and Knights Experience Team (kNEXT) team members.
• I-9 and E-Verify Compliance
  • Monitor I-9 compliance and E-Verify requirements, partnering with HR Business Center to address outstanding actions and ensure compliance.
  • Manage E-Verify Tentative Nonconfirmation (TNC) cases by communicating required next steps to employees, monitoring deadlines, and ensuring timely resolution.
• Data/Knowledge Management and Process Improvement
  • Review report output and communicate to appropriate areas on updates or action needed.
  • Create, review, and update job aids for the area.
  • Collaborate with manager to identify process improvements to improve operational effectiveness.
• Kelly Services (Out-of-State Employment)
  • Oversee employment administration for out-of-state employees hired through Kelly Services.
  • Act as liaison between hiring departments and Kelly Services to facilitate hiring activities and employment changes.
• Public Records and Unemployment Hearings Coordination
  • Serve as primary point of contact for Office of General Counsel for HR-related public records and data requests.
  • Coordinate unemployment hearings with the unemployment vendor, supervisors, and HRBC leadership.

Requirements

• Minimum Qualifications
  • High School Diploma or equivalent and 4+ years of relevant experience or combination of relevant comparable education and experience pursuant to Fla. Stat. 112.219(6).
• Preferred Qualifications
  • 3+ years of experience supporting Human Resources, Workday, and/or customer service-related activities.
  • One or more years of experience leading, supervising, or mentoring staff.
  • Demonstrated experience using Workday for Human Capital Management (HCM).
  • Excellent interpersonal and communication skills, with the ability to clearly convey information and positively influence others.
  • Knowledge of federal and state employment laws, including unemployment claims, public records requirements, and employment eligibility verification.
  • Proven ability to work independently while also thriving in a collaborative team environment; skilled in building effective working relationships with colleagues and cross-functional partners.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills, with the ability to apply logic and reasoning to evaluate issues and develop effective solutions.
  • Strong customer service orientation with the ability to handle sensitive and confidential information with professionalism and discretion.
  • Proficiency in Microsoft Excel, Outlook, and Teams.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Pay

The anticipated salary range for this position is $52,000-$57,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Schedule

Monday-Friday; 8:00 AM-5:00 PM

Benefits

• Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

For more benefits information, view the UCF Employee Benefits Guide.