Human Resources Specialist
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "To be considered for this role, you must complete a full application..." etc. Also remove "Physical Requirements" maybe not a standard heading; but we could include under Requirements? Not required to have a heading for Physical Requirements unless we map to a standard heading. The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings if applicable. We have Position Overview (could be About the role). Position Responsibilities (Responsibilities). Candidate Qualifications (Qualifications). Also there is a list of qualities etc. Could be Skills. There's Preferred Qualifications (maybe Qualifications). There's Physical Requirements (maybe Requirements). There's Conditions of Employment (maybe Requirements). There's Reasonable Accommodation, Equal Opportunity Employer (boilerplate to remove). About Mci (parent Company) maybe About the role? Actually About Mci is company info; could be About the role? Might be considered About the role? But we already have About the role from Position Overview. Could combine.
We must not include sections with filler like "commensurate with experience". Not present.
We need to preserve all substantive information. So we need to extract the substantive content from the posting and place under appropriate headings.
Let's parse:
Position Overview paragraph: "MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. We're looking for an experienced Human Resources Specialist to support internal HR functions with a strong focus on recruitment and talent acquisition. In this role, you'll partner with the Talent Acquisition team and operations to coordinate recruiting and hiring activities while providing broader HR support. The ideal candidate is a confident and engaing communicator who is friendly, creative, dependable and brings strong work ethic to the role. Experience in call center operations or client services in prefered."
That's About the role.
Position Responsibilities: list of responsibilities bullet points (Key Responsibilities: then list). We'll output as - .
Candidate Qualifications: includes a paragraph "WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities" then list of qualifications: "2+ years of experience as an HR Specialist or recruiting positions Some Undergraduate level education in Human Resources Exceptional interpersonal & communication skills Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint Understanding of training tools and techniques Possess effective conflict resolution skills Possess time management, planning, organizational and multi-tasking skills Excellent presentation skills (oral and written) Ability to work in a professional but fast-paced environment Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles Address knowledge, expertise, and performance gaps with constructive feedback Comfortable with providing and accepting critical feedback. Capable of prioritizing and organizing work efficiently to meet deadlines"
Then Preferred Qualifications: "Military, local, state or federal government experience is a plus Experience working in a contact center environment is a plus Graduation from an accredited two-year or four-year college or university is a plus SHRM-SCP or similar certification is a plus"
Physical Requirements: description.
Conditions of Employment: bullet points about authorization, background check, drug screening.
Reasonable Accommodation and Equal Opportunity Employer: boilerplate to remove.
About Mci (parent Company): company description; could be considered About the role? Might be extra but we can include as About the role? Already have overview. Might be considered "About the role" but it's about company. Could be omitted? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we need to keep company description as substantive. Where to put? Could be under About the role (maybe combine). Or we could create a separate section like "About the Company" but not in allowed headings list. The allowed headings are examples; we could still use other headings? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we should use those headings when appropriate, but not strictly limited? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings for sections we include. So we need to map content to those headings. Company description could go under About the role (maybe as part of overview). We'll incorporate.
Physical Requirements could go under Requirements (maybe). Conditions of Employment also under Requirements.
We also have Skills section: we could extract skills from qualifications: interpersonal & communication skills, Microsoft Office, training tools, conflict resolution, time management, planning, organizational, multi-tasking, presentation skills, ability to work fast-paced, planning/management/coordination, addressing gaps, feedback, prioritizing, etc. Could list as Skills.
We need to avoid duplication.
Let's structure:
About the role
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. We're looking for an experienced Human Resources Specialist to support internal HR functions with a strong focus on recruitment and talent acquisition. In this role, you'll partner with the Talent Acquisition team and operations to coordinate recruiting and hiring activities while providing broader HR support. The ideal candidate is a confident and engaging communicator who is friendly, creative, dependable and brings strong work ethic to the role. Experience in call center operations or client services is preferred.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
That's a lot but okay.
Responsibilities
- General HR support, in partnership with operations
- Ensure timely and accurate entries to the HRIS databases
- Coordinate recruitment activities
- Prepare and submit job requisition requests
- Communicate with staff and provide instructions and guidance regarding policies and practices such as payroll, compliance issues, and employment inquiries
- Understand business goals and recommend effective HR strategies
- Monitor employee engagement with a "hands-on" approach that may include remote interactions
- Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies
- Passion for innovative HR solutions and process improvement
- Drive effective employee relations, retention and reward programs
- Comfort with high volume workload
- Manage multiple priorities
- Excellent organizational and interpersonal skills
Note: Some items like "Excellent organizational and interpersonal skills" maybe skill but okay.
Qualifications
- 2+ years of experience as an HR Specialist or recruiting positions
- Some undergraduate level education in Human Resources
- Exceptional interpersonal & communication skills
- Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
- Understanding of training tools and techniques
- Possess effective conflict resolution skills
- Possess time management, planning, organizational and multi-tasking skills
- Excellent presentation skills (oral and written)
- Ability to work in a professional but fast-paced environment
- Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles
- Address knowledge, expertise, and performance gaps with constructive feedback
- Comfortable with providing and accepting critical feedback
- Capable of prioritizing and organizing work efficiently to meet deadlines
Preferred Qualifications
- Military, local, state or federal government experience is a plus
- Experience working in a contact center environment is a plus
- Graduation from an accredited two-year or four-year college or university is a plus
- SHRM-SCP or similar certification is a plus
We could also have Skills section but we already have many skills in Qualifications. Could separate but maybe not needed. The instruction: prefer a few substantive sections over many thin ones. So we could combine Skills into Qualifications. But we have Preferred Qualifications separate; okay.
Now Requirements: we have Physical Requirements and Conditions of Employment. Could combine under Requirements.
Requirements
- This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
- The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
- The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
- Must be authorized to work
- .
Candidate Qualifications: includes a paragraph "WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities" then list of qualifications: "2+ years of experience as an HR Specialist or recruiting positions Some Undergraduate level education in Human Resources Exceptional interpersonal & communication skills Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint Understanding of training tools and techniques Possess effective conflict resolution skills Possess time management, planning, organizational and multi-tasking skills Excellent presentation skills (oral and written) Ability to work in a professional but fast-paced environment Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles Address knowledge, expertise, and performance gaps with constructive feedback Comfortable with providing and accepting critical feedback. Capable of prioritizing and organizing work efficiently to meet deadlines"
Then Preferred Qualifications: "Military, local, state or federal government experience is a plus Experience working in a contact center environment is a plus Graduation from an accredited two-year or four-year college or university is a plus SHRM-SCP or similar certification is a plus"
Physical Requirements: description.
Conditions of Employment: bullet points about authorization, background check, drug screening.
Reasonable Accommodation and Equal Opportunity Employer: boilerplate to remove.
About Mci (parent Company): company description; could be considered About the role? Might be extra but we can include as About the role? Already have overview. Might be considered "About the role" but it's about company. Could be omitted? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we need to keep company description as substantive. Where to put? Could be under About the role (maybe combine). Or we could create a separate section like "About the Company" but not in allowed headings list. The allowed headings are examples; we could still use other headings? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we should use those headings when appropriate, but not strictly limited? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings for sections we include. So we need to map content to those headings. Company description could go under About the role (maybe as part of overview). We'll incorporate. Physical Requirements could go under Requirements (maybe). Conditions of Employment also under Requirements. We also have Skills section: we could extract skills from qualifications: interpersonal & communication skills, Microsoft Office, training tools, conflict resolution, time management, planning, organizational, multi-tasking, presentation skills, ability to work fast-paced, planning/management/coordination, addressing gaps, feedback, prioritizing, etc. Could list as Skills. We need to avoid duplication. Let's structure:
About the role
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. We're looking for an experienced Human Resources Specialist to support internal HR functions with a strong focus on recruitment and talent acquisition. In this role, you'll partner with the Talent Acquisition team and operations to coordinate recruiting and hiring activities while providing broader HR support. The ideal candidate is a confident and engaging communicator who is friendly, creative, dependable and brings strong work ethic to the role. Experience in call center operations or client services is preferred.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
That's a lot but okay.Responsibilities
- General HR support, in partnership with operations
- Ensure timely and accurate entries to the HRIS databases
- Coordinate recruitment activities
- Prepare and submit job requisition requests
- Communicate with staff and provide instructions and guidance regarding policies and practices such as payroll, compliance issues, and employment inquiries
- Understand business goals and recommend effective HR strategies
- Monitor employee engagement with a "hands-on" approach that may include remote interactions
- Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies
- Passion for innovative HR solutions and process improvement
- Drive effective employee relations, retention and reward programs
- Comfort with high volume workload
- Manage multiple priorities
- Excellent organizational and interpersonal skills
Qualifications
- 2+ years of experience as an HR Specialist or recruiting positions
- Some undergraduate level education in Human Resources
- Exceptional interpersonal & communication skills
- Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
- Understanding of training tools and techniques
- Possess effective conflict resolution skills
- Possess time management, planning, organizational and multi-tasking skills
- Excellent presentation skills (oral and written)
- Ability to work in a professional but fast-paced environment
- Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles
- Address knowledge, expertise, and performance gaps with constructive feedback
- Comfortable with providing and accepting critical feedback
- Capable of prioritizing and organizing work efficiently to meet deadlines
Preferred Qualifications
- Military, local, state or federal government experience is a plus
- Experience working in a contact center environment is a plus
- Graduation from an accredited two-year or four-year college or university is a plus
- SHRM-SCP or similar certification is a plus
Requirements
- This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
- The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
- The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
- Must be authorized to work