Human Resources Specialist

About the role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

The Human Resources Specialist serves as a versatile member of the Human Resources team, providing support across Benefits Administration, Team Member Relations, Recruiting, and Human Resources Operations. This position serves as a primary resource for Team Members regarding benefit programs, enrollment processes, eligibility requirements, and general Human Resources inquiries.

Responsibilities

The Human Resources Specialist plays a key role in benefit education, open enrollment activities, and ongoing Team Member support to ensure employees understand and maximize the value of their benefit offerings. This position partners with Team Members, leaders, benefit vendors, and Human Resources leadership to deliver exceptional customer service while supporting organizational objectives.

• Benefits Administration: Serve as a primary point of contact for Team Members regarding benefit programs, eligibility requirements, enrollment procedures, and benefit-related questions.
• Human Resources Operations: Provide exceptional customer service and support to Team Members and leaders regarding Human Resources policies, procedures, and employment-related matters.
• Recruiting Support: Assist with recruitment activities including interview scheduling, candidate communication, job postings, and onboarding support.
• Team Member Relations Support: Assist with Team Member Relations activities, documentation, follow-up communications, and administrative support as directed.
• General Responsibilities: Ensure compliance with company policies, Tribal Gaming regulations, and applicable federal, state, and local employment laws.

Requirements

• Associate’s Degree or equivalent combination of education and experience.
• Minimum of two (2) years of Human Resources, Benefits Administration, Recruiting, Customer Service, or related experience.
• Strong customer service orientation with the ability to communicate effectively with individuals at all levels of the organization.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong organizational, administrative, and time management skills.

Qualifications

Preferred qualifications include:

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Experience with benefits administration, open enrollment, or employee benefit programs.
• Experience in hospitality, gaming, casino, hotel, or other high-volume service environments.
• Experience with Workday or similar Human Resource Information Systems (HRIS).
• Professional Human Resources certification such as SHRM-CP, PHR, or equivalent.

Skills

• Knowledge of Human Resources principles, practices, and employment laws.
• Understanding of employee benefit programs and enrollment processes.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service and relationship-building abilities.
• Ability to explain complex information in a clear and understandable manner.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work independently while contributing effectively as part of a team.
• High level of professionalism, integrity, and confidentiality.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office Suite and HRIS systems.
• Ability to adapt to changing business priorities and support multiple Human Resources functions as organizational needs evolve.