Human Resources Specialist

Work arrangement

Hybrid role: 2 days remote (Monday, Friday) and 3 days onsite (Tuesday–Thursday).

About the role

The Human Resources Specialist performs essential HR functions including processing of new hire I-9s, unemployment claims, teammate status changes, policy development and administration, and employee relations. The Human Resources Specialist collaborates often with the HR Business Partners, broader HR department, Operations, and Legal teams.

Responsibilities

• Approve teammate status changes through the workflow system, including new hires, changes, terminations, and system access requests.
• Coordinate the new hire onboarding process including pre-start communications, validating information, and I-9 processing and reverification.
• Respond to unemployment claims through an outside vendor, including setting up representation for hearings.
• Assist HR Business Partners in responding to teammate relations calls, including:
  • Independently conducting effective, thorough, and objective investigations, performing root cause analysis, mitigating risk, and developing plans that support positive outcomes in line with company values.
  • Providing coaching and counseling to managers and teammates to resolve teammate relations issues and conflict and to minimize legal risk in employment matters.
• Manage the Policy and Procedure Manual (PPM), including updating policies, writing new policies, and educating teammates on interpretation of policies.
• Inform and advise teammates of the CubeSmart PPM.
• Manage AskHR inbox, responding to teammate questions or inquiries.
• Manage required labor law poster vendor to ensure compliance with federal and state laws.
• Investigate background screening reports, proposing approval or denial of employment.
• Serve as backup for managing teammate communications for store disposition process, including drafting communication plans, talking points for managers, and written communications for teammates.
• Assist the HR Department in carrying out various human resource programs.

Qualifications

• Bachelor’s degree in Human Resources or related field.
• Two to four years of experience in Human Resources, or any similar combination of education and experience.
• Strong interpersonal and relationship-building skills, including ability to collaborate, resolve conflicts, and work in a team-based environment.
• Excellent written, verbal, and interpersonal communication skills ensuring the message is clear and concise.
• Strong analytical and decision-making skills with the ability to seek out underlying assumptions through probing, questioning, and listening.
• Prior experience developing and administering policies.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook, as well as experience working with HRIS systems.
• Attention to detail achieving thoroughness and accuracy in work products.
• Results-oriented with the ability to manage multiple projects simultaneously and prioritize activities around established goals.
• Ability to work independently while working effectively as part of a team.