Human Resources Service Center Specialist

Job Description

The Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders related to the following Centers of Excellence (COE): Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, HRIS and Learning and Performance.

Responsibilities

• Deliver exceptional Tier 1 customer service across a wide breadth of HR functional COEs to employees and leaders.
• Act as a liaison to COEs for Tier 2 and Tier 3 support escalation as needed to ensure items are addressed timely.
• Work under the direction of a supervisor to ensure Tier 1 HR service delivery is consistent and of high quality.

Requirements

• Associate degree in Human Resources, Business or related field required.
• Bachelor's degree in Human Resources, Business or related field preferred.
• 1 year of experience in Human Resources related field required.
• 1 year of experience in a customer facing and service related role required.
• Experience in using of HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required.
• Experience in Customer service driven, good written and oral communication skills, interpersonal and conflict management skills required.
• Must be organized and able to multi-task required.
• Must be able to work a non-traditional schedule to accommodate multiple shifts.

Qualifications

• Must have a valid driver’s license.
• Must be able to pass a background check.

Skills

• Excellent written and verbal communication skills.
• Ability to handle confidential information.
• Strong problem-solving and decision-making skills.
• Ability to prioritize tasks and manage time effectively.

Benefits

Kaleida Health offers a comprehensive benefits package which includes:

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Flexible spending accounts.
• Retirement savings plan.
• Employee Assistance Program.

Pay

Salary Range: $23.67 - $32.55 Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Schedule

Standard Hours: Bi-Weekly 75.00 hours

Working Conditions

• No weekend/holiday requirement.
• No on-call requirement.
• Hybrid work arrangement.

Department

Department: KH

Union Code

Union Code: N00 - Non Union

Requisition ID#

Requisition ID#: 22728

Grade

Grade: HR208

Pay Frequency

Pay Frequency: Bi-Weekly

Salary Range

Salary Range: $23.67 - $32.55

Company Information

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!