Human Resources Service Center Specialist

About the role

The Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to employees and leaders related to the following Centers of Excellence (COE): Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, HRIS and Learning and Performance. The HRSC will serve as the "front door" to enhance the employee experience with items such as navigating Employee Self Service resources, connecting with external service providers, understanding HR Policies and Procedures, and providing general assistance with basic day-to-day employee HR needs.

Responsibilities

The Human Resources Service Center Specialist (HRSC Specialist) will be responsible for:

• Delivering exceptional Tier 1 customer service across a wide breadth of HR functional COEs to employees and leaders
• Acting as a liaison to COEs for Tier 2 and Tier 3 support escalation as needed to ensure items are addressed timely
• Working under the direction of a supervisor to ensure Tier 1 HR service delivery is consistent and of high quality

Education And Credentials

• Associate degree in Human Resources, Business or related field required
• Bachelor's degree in Human Resources, Business or related field preferred

Experience

• 1 year of experience in Human Resources related field required
• 1 year of experience in a customer-facing and service-related role required
• Experience in using HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required
• Experience in customer service-driven environments
• Good written and oral communication skills required
• Interpersonal and conflict management skills required
• Must be organized and able to multi-task required
• Must be able to work a non-traditional schedule to accommodate multiple shifts (e.g., 7 am–4 pm or 11 am–7 pm)

Working Conditions

• Department: KH Human Resources Service Center
• Standard Hours Bi-Weekly: 75.00
• Weekend/Holiday Requirement: No
• On Call Required: No
• With Rotation: No
• Scheduled Work Hours: 8 am–4:30 pm
• Work Arrangement: Hybrid
• Union Code: N00 (Non Union KH)

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission-critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!