Human Resources Service Center Associate

Main Duties & Responsibilities

• Aid managers and employees through HR Workday processes as needed
• Provide knowledgeable Tier 1 technical support via phone, walk-up, and virtual environments like Microsoft Teams
• Take ownership of customer issues from first contact, ensuring the customer knows they are being assisted by a dedicated individual. Escalate to HR managers for issue resolution if necessary
• Collaborate with other Albany Med departments including Budget, IS, and payroll to develop solutions and assist in the execution of tasks
• Validate daily, weekly, monthly, and annual employee data integrity audits
• Absorb employees' HR policy interpretations and Workday inquiries during service desk support
• Utilize Workday test environment to explore and test potential solutions to troubleshoot issues
• Interact with leaders across Albany Med to ensure optimal Workday functionality aligns with organizational needs
• Become proficient in Workday configured business processes and workflows
• Perform proactive Workday testing and validation to support semi-annual system updates or future module implementations such as Benefits, Performance Management, etc.
• Identify system inefficiencies and recommend effective solutions
• Assist with HR projects and staffing initiatives
• Ensure that telephone calls, emails, and chats are responded to professionally and promptly

Requirements

• BA/BS required
• HR experience preferred
• Workday experience not required, but exposure or experience is preferred

Desired Skills and Knowledge

• Strong functional knowledge of HR processes
• Analytical skills, thorough, and detail-oriented
• Problem-solving and process improvement skills to deliver recommendations to work stream owners
• Some familiarity with Windows-based applications and technology
• Workday or other HCM experience preferred but not required
• HRIS/HRIT experience preferred but not required