Human Resources Representative

Benefits

• Dental insurance
• Health insurance

Responsibilities

• Administers drug and alcohol screening process
• Maintains accurate and up to date personnel files
• Answers phones and greets guests
• Assists with other human resources functions including, but not limited to, employee relations, training and development, benefits administration, team member onboarding, recruiting, hiring, HRIS, personnel records administration, etc.
• Serves as a point of contact for all team members for any questions relating to human resources, policies, or their employment
• Assists in advising team members who need assistance with employee relations issues, such as harassment allegations, work complaints, and other work-related concerns
• Remain current with all HR related laws and regulations, including Equal Employment Opportunity (EEO), the ADA, FMLA, and any other applicable laws
• Provide training to team members on company benefits, as well as all policies and procedures
• Ensure all customer interactions are prompt, accurate and courteous
• Ensure that all guest related issues are resolved promptly while maintaining a high degree of tactfulness and respect for the other party
• Perform other work-related duties as assigned

Qualifications

• Bachelor’s degree in human resources, business administration, or another related field, required
• Minimum of one (1) years’ experience in human resources, at an organization with multiple business locations and a diverse offering of resort/tourism related activities, required
• In lieu of a Bachelor’s degree, minimum four (4) years human resources experience at a multi-location business operation with diverse business offerings, required
• Prior human resources experience in the hospitality industry, preferably as an HR Generalist or Representative
• Demonstrated ability to interact with a diverse group of guests, applicants and team members and provide prompt, outstanding guest service
• Demonstrated ability to understand questions being asked and provide detailed information regarding all HR functions
• Demonstrated understanding of strict confidentiality practices, what constitutes confidential information, and why maintaining confidentiality is of the utmost importance
• Demonstrated ability to communicate in a clear, concise manner and handle escalated issues or team members/guests that are not happy
• Ability to remain calm and focused under pressure
• Demonstrated ability to participate in a team environment, multi-task efficiently and maintain positive working relationships
• Excellent organizational skills
• Knowledge of Grand Canyon West locations and operations, Hualapai River Running and Hualapai history and culture