Human Resources Manager - South Central

About the role

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

Responsibilities

• Partner directly with leadership on developing and maintaining positive employee relations in your assigned area.
• Drive participation, execution, and completion of performance and talent management programs.
• Aid with investigations including interviewing complainants and witnesses.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Counsel and resolve employee relations issues, including manager/employee situations, employee engagement, policies and procedures, terminations and reorganizations.
• Handle extremely confidential and time-sensitive information while navigating through escalated human resources issues.
• Review internal promotions and re-hire requests.
• Manage human resource initiatives and special projects as well as research and recommend new ideas.
• All other duties as assigned.

Requirements

• Bachelor's degree in Human Resources or related field
• 5+ years of total HR experience
• Ability to work business hours of assigned area including some evening and weekend support on an as-needed basis due to support of retail store operations
• Experience with employment laws for assigned area preferred

Qualifications

• Outstanding listening and relationship management skills
• Demonstrated flexibility to re-prioritize and adapt quickly
• A high-level of proficiency in MS Office
• Able to maintain absolute confidentiality
• Strong communication and inter-personal skills required
• Demonstrated critical thinking and problem-solving skills
• Collaborative but also self-motivated, ability to work well autonomously, outgoing and focused on providing excellent customer service to our internal customers
• Sound judgement with regards to when to escalate an issue to HR Leadership
• Desire to have fun while being the best and to bring energy and enthusiasm to work every day

Skills

• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Ability to handle confidential information with discretion
• Proven ability to manage multiple priorities and deadlines
• Knowledge of HR policies and procedures
• Ability to work independently and as part of a team

Benefits

• Paid training and career development opportunities
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• Tuition reimbursement
• Employee discounts on Verizon services
• Referral bonuses and exciting contests
• Career pathing opportunities

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate business needs.