Human Resources Manager - Nashville
Position Summary
Oversee and execute HR strategy and operations to support growth, compliance, and employee engagement. Lead key areas such as talent acquisition, employee relations, training, succession planning, and benefits administration. Serve as a strategic partner to executive leadership and operations, ensuring consistent policies, a positive workplace culture, and alignment with PMC’s business objectives across multiple regions.
Duties And Responsibilities
Plan, organize, and manage all HR department activities, including developing and implementing goals, policies, procedures, and systems that align with company objectives.
Lead succession planning, employee engagement programs, and training initiatives to support growth and retention.
Partner with operational leaders to handle personnel disputes, disciplinary actions, and employee relations issues, ensuring fair and respectful treatment for all associates while helping define and uphold performance standards across the organization.
Assist in the recruitment for exempt, nonexempt, and temporary roles, including sourcing, interviewing, reference checks, and extending offers. Lead new hire orientations, conduct new hire surveys, and manage exit interviews to support talent acquisition and retention strategies.
Develop, recommend, and implement personnel policies and procedures, maintain the employee handbook, and ensure compliance with all federal, state, and local employment laws. Regularly evaluate and recommend improvements to enhance HR operations and compliance.
Assist in the administration of benefits programs, including workers' compensation, claims resolution, and open enrollment. Collaborate with executive leadership to design competitive compensation programs that align with organizational goals.
Build and support training programs, including On-the-Job Training (OJT) and specialized courses like Claims and Hotel Self-Park, with a focus on achieving high completion rates and continuous improvement.
Maintain accurate HR records, organizational charts, and the employee directory in the HRIS system. Evaluate department reports and metrics to assess performance against goals and recommend improvements.
Collaborate with VPs of HR, executive leadership, and operations management to design and implement programs that support organizational strategy and drive business success. Actively participate in staff meetings and operational reviews.
Support company-wide initiatives and processes, ensuring successful implementation across locations while fostering strong relationships with internal and external partners.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Provide HR leadership across assigned regions, supporting all locations and associates, including regular travel (up to 50%) for new account openings, ongoing support, and site visits during periods of operational challenges.
Competency/Qualifications
Minimum 3 years of human resources experience in hospitality industry, including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR SHRM or PHR certification, in conjunction with a business related, management, or HR degree is preferred.
Proficient with Microsoft Office (Outlook, PowerPoint, Word, and Excel) and exceptional communication skills, both written and verbal.
Advanced Client Management Skills, strong analytical and problem-solving abilities, effective training and leadership skills, technological proficiency, excellent communication and reporting skills, physical demands, and work environment.