Human Resources Manager | John F. Kennedy International Airport

Duties And Responsibilities

• Provide courteous, friendly, and efficient service with a smile to customers and team members.
• Embody a positive company image by following the core values of TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment).
• Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.
• Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers.
• Source high potential candidates using variety of recruiting avenues. Ensure each candidate is screened using approved interview guides.
• Ensure all compliance based and brand specific training is completed by the due date.
• Ensure performance goals and expectations for your team are met. Follow up consistently, providing feedback on an ongoing basis.
• Deliver performance evaluations on a timely basis.
• Participate and facilitate scheduled meetings to assess the team’s morale and work with Flagship General Manager/General Manager on necessary adjustments to action plans, as needed.
• Develop associate incentives and other rewards and recognition programs to enhance associate morale, promote employee engagement and maintain a positive associate culture.
• Act as an advocate for associates to maintain the company's Open Door Policy.
• Guide, train and direct business partners and Associates on the execution of Human Resource policies and processes to ensure appropriate legal (EEO, ADA, FMLA, Workmen’s Compensation etc.) and corporate compliance.
• Conduct effective employee relation investigations, analyze organizational health issues, and work in partnership with the Business Leaders and the Regional Human Resource Manager to develop and execute plans to address problems areas.
• Lead and guide the new hire and onboarding process.
• Assist in implementing the organization’s performance management process through coaching, educating, and providing feedback.
• Conduct regular audits of various processes to ensure efficiency and compliance (IE: employee files, training modules, etc.).
• Prepare counseling and follow-up with the delivery of documentation.
• Partner with the Regional Human Resource Manager on various human resource topics and duties.
• Perform other duties as assigned.

Profitable Growth

• Complete personnel/payroll related administrative duties, as assigned accurately, on time, and following company policies and procedures.
• Adhere to security and loss prevention procedures that are in place to protect associates, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Complete accident reports promptly if a guest or associate is injured.

Innovation

• Identify opportunities and solve them.
• Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.
• Maximize resources to improve process and grow the business.
• Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts.
• Self-driven, work independently, and always do the right thing.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

Position Qualification

• Absolutely agree to work various shifts in a 7/365 team-oriented environment, including weekends and holidays.
• Excellent customer service skills and an ability to communicate effectively.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Proficient computer skills including Microsoft Office.
• Able to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.