Human Resources Manager

Job Summary

The Human Resources Manager is a key strategic partner in the organization, responsible for building and maintaining a positive and high-performance culture. This individual will lead initiatives related to talent acquisition, retention, performance management, and professional development.

Key Responsibilities

• Talent Management: Lead the talent acquisition process, ensuring a strategic approach to hiring top-tier talent. Develop and maintain effective recruitment and onboarding processes to attract and retain skilled sales professionals. Collaborate with hiring managers to identify staffing needs and implement innovative sourcing strategies to build a diverse and talented workforce.
• Culture and Engagement: Develop and implement strategies to enhance and sustain a positive company culture. Foster employee engagement through innovative programs, events, and initiatives. Collaborate with cross-functional teams to ensure alignment with company values and goals. Develop a winning culture that drives engagement, transparent communication, and a sense of community across the workforce. Instill a customer-centric mindset across the workforce ensuring every interaction reflects our commitment to exceptional service and delivering value to customers.
• Performance Management: Lead the design and implementation of performance management programs for the Call Center to drive employee productivity and development. Collaborate with Call Center business leaders to establish clear performance metrics and provide guidance to managers on setting expectations and conducting performance evaluations. Identify opportunities for employee skill development and training programs to enhance overall team performance.
• Retention Strategies: Develop and implement strategies to improve employee retention, including targeted recognition programs and career development initiatives. Conduct regular assessments to identify factors impacting retention and implement corrective measures as needed. Conduct regular assessments of employee satisfaction and address areas for improvement. Proactively address employee concerns and work towards creating a positive and supportive work environment.
• Professional Development: Facilitate the creation of individualized development plans for employees, ensuring alignment with organizational goals. Encourage a culture of continuous learning and growth through training opportunities, mentorship programs, and career path development. Implement strategies to identify and nurture high-potential employees within the organization.
• Team Building: Collaborate with other department heads to ensure a cohesive and collaborative work environment.

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

Why join us?

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to recruiting@guitarcenter.com.