Human Resources Manager

About the role

The objective of this position is to ensure that the implementation of RSSC training programs, human resource policies, and service standards result in exceptional guest satisfaction, excellent crew morale and welfare, and positive business results.

Responsibilities

• Leading, coordinating, and implementing management and crew training
• Supporting managers in the reinforcement of crew related policies and procedures
• Maintaining a productive and supportive professional working partnership with the onboard Senior Management and colleagues at all times
• Leading and supporting employee recognition programs and Employee Service Awards
• Maintaining documents and data required for talent management and human resources administration
• Maintaining operational continuity with a systematic and consistent handover procedure for replacement
• Ensuring operational performance of Regent Seven Seas Cruises

Requirements

• Demonstrates genuine concern for guests' wellbeing at all times
• Pro-active approach to problem solving
• Communicates regularly with onboard Management regarding needed crew related issues and any needed training requirements
• Supports HODs in the reinforcement of all personnel standards, policies, training as well as any issues, following up as required
• Out “on the floor” on a daily basis and visible and approachable to managers and crew, also observing service standards and crew whilst at work
• Evaluates and makes recommendations for the modification of Human Resource related policies
• Recommends and implements RSSC policies relating to onboard promotion, succession planning, and cross training, and assists and provides guidance to all HODs in regards to promotions to ensure that they are fair and based on objective performance
• Communicates standards of performance to employees
• Organizes the Employee of the Month event as per procedure
• Conducts and oversees the completion of TOTC as per policy, arranges for “guest speaker” if needed
• Ensures that all crew are evaluated in line with Company’s Performance Review Policy
• Assists and provides guidance to HODs for any performance review issues, as well as reviewing all evaluations prior to being issued to crewmembers (for both RSSC and SSSL)
• Communicates standards of performance to employees
• Performs all other duties as requested by Master
• Ensures that the required paperwork is completed correctly and that accurate minutes, statements and other paperwork is collected, logged and distributed as per company policy in a timely manner to onboard and shore side personnel
• Attends SHOM and SSMM meetings, thereby bringing up issues, ideas and recommendations for further improvement
• Attends Cabin Inspections as per policy
• Maintains records of training participation in the shipboard electronic filing system
• Assists and ensures that all RSSC department heads conduct performance reviews of their employees as per company policy (for SSSL crew, refer to SSSL Human Resource Manual section 10)
• Prepares Cruise Training Schedule for all training sessions for the upcoming cruise in cooperation with HODs, Safety Officer, SECO, Environmental, and Doctor
• Prepares HRM cruise end report
• Stays up to date with the contents in the RSSC SOP Manual, SSSL manual, ITF agreements and all other onboard employment contracts
• Ensures accurate records of personnel related matters are maintained
• Ensures Crew Birthday Cards and Birthday list are created and distributed/communicated by Crew Administrator each month as per company policy
• Prepares standard Human Resources handover report, completes inventory sheet as well as organized data files upon completion of contract in order to provide a smooth transition period of his/her replacement
• Ensures that positive Guest Comment Cards are sent out as per procedure and comments are effectively communicated to all crew in the crew areas
• Welcomes Induction 1 and 2
• Welcomes the Regent Experience
• Welcomes Prevention of Harassment Training
• Welcomes Code of Ethics Training
• Welcomes Anti-Bribery Training
• Welcomes Certified Management Training
• Welcomes Welcome Breakfast
• Welcomes Performance Reviews (part of FOL) 1 and 2
• Welcomes Safety Monitor the practical application of the Company's policy, procedures and instructions
• Welcomes Immediate reporting to the Master of any known instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement

Qualifications

• Higher College or University Diploma/Degree in Human Resource Development, Business Administration, Psychology, or related field
• At least 5 years’ related experience in a management human resource / training capacity which may substitute for the education requirement at an equivalent rate
• Previous shipboard experience required

Skills

• Systems MS Office Suite
• Fidelio CruiseMX
• Outlook Email

Benefits

Equal Opportunity Employer

Pay

N/A

Schedule

N/A