Human Resources Manager

About the role

Fenway Hotel, Autograph Collection is seeking an experienced and people-focused Human Resources Manager to lead the property's day-to-day HR operations.

Responsibilities

• Serve as the primary Human Resources partner for hotel leadership and associates.
• Provide guidance and support to managers on employee relations matters, including coaching, performance management, corrective action, investigations, and conflict resolution.
• Conduct workplace investigations and administer disciplinary actions and employment terminations in accordance with Mainsail Lodging & Development policies and applicable employment laws.
• Manage the full-cycle recruitment process, including sourcing, interviewing, selecting, hiring, and onboarding new associates.
• Partner with department leaders to identify staffing needs and implement effective recruiting strategies.
• Cook up new hire orientation, compliance training, leadership development, and other learning initiatives.
• Ensure timely completion of performance evaluations and coach managers on providing meaningful performance feedback.
• Interpret and consistently apply company policies, procedures, and employment practices while ensuring legal compliance.
• Maintain accurate employee records and HR documentation in accordance with company standards and regulatory requirements.
• Partner with corporate HR on leave administration, accommodations, benefits, compensation, and other HR initiatives.
• Promote positive employee relations through design, communication, and interpretation of human resources policies and programs.
• Monitor compliance with federal, state, and local employment laws and maintain required workplace postings and records.
• Plan and execute employee engagement, recognition, wellness, and culture-building initiatives that promote associate satisfaction and retention.
• Analyze turnover, staffing, and engagement trends and recommend strategies for continuous improvement.
• Maintain confidentiality while handling sensitive employee and business information.
• Perform other Human Resources duties as assigned.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.
• Minimum of three (3) years of progressive Human Resources experience, preferably in hospitality, hotels, resorts, or service-focused industries.
• Previous experience managing employee relations, investigations, recruiting, onboarding, and performance management required.
• Experience supporting a Marriott-branded property or other branded hotel is preferred.
• SHRM-CP, or PHR certification is a plus, but not required.

Skills & Abilities

• Strong knowledge of Human Resources principles, employment law, and employee relations practices.
• Demonstrated ability to conduct objective workplace investigations and manage complex employee relations matters.
• Excellent interpersonal, coaching, and conflict-resolution skills.
• Outstanding verbal and written communication skills.
• Strong attention to detail and sound decision-making skills.
• Ability to maintain strict confidentiality and exercise professional judgment.
• Excellent organizational skills with the ability to manage multiple projects and meet deadlines.
• Proficiency with Microsoft Office Suite and Human Resources Information Systems (HRIS); Workday experience is preferred.
• Strong interviewing and talent assessment abilities.
• Ability to build trust and establish productive working relationships at all levels of the organization.
• Ability to work effectively in stressful, high pressure situations.