Human Resources Manager

Responsibilities

• Manage and direct ongoing team member relations, recruitment, training and team member activities.
• Maintain all sensitive information in accordance with policies on Confidentiality and the Code of Ethics.
• Recommend modifications to existing practices to the VP of HR and Exec Team based on changing environments or organizational needs.
• Ensure management adherence to existing policies and procedures.
• Facilitate proper resolutions to situations involving complaints, policy and procedure violations and interpersonal conflict.
• Investigate complaints of harassment or misconduct.
• Resolve situations to appropriate conclusions involving all related parties.
• Make recommendations to managers on appropriate corrective action based on written policies and procedures and circumstances of specific situations.
• Prepare all documentation for the review of the VPHR and/or the President for approval in cases of recommendation for separation of employment.
• Conduct exit interviews to help identify causes of team member dissatisfaction and terminations.
• Seek new and creative ways to report and utilize the data and feedback gained from exit interviews and other sources.
• Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication.
• Conduct team member separation meetings with departmental management.
• Manage and help facilitate the Board of Review Appeal process.
• Oversee the Performance Management process to include annual Performance Appraisals and Performance Action Plans.
• Assist management when needed in completion of same.
• Supervise the HR Specialist and HR Coordinator.
• Coach and counsel direct reports to ensure they consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
• Notify appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Partners with management to gain knowledge of work situations requiring training employees to better understand changes in policies, procedures, regulations and technologies.
• Apply leadership, management and business skills to the training function.
• Coaches and counsels training staff to improve facilitation skills, training methodologies and personal development.
• Ensure learning objectives, strategies and outcomes are aligned with the company’s business needs.
• Develop new, creative recruiting ideas to successfully find talent and place qualified job applicants into existing openings.
• Partner with Company leadership to ensure understanding of positions, recruitment needs, and objectives and properly address challenges.
• Remain current with latest recruiting tools, such as social media and candidate retention management capabilities.
• Stay abreast of Company initiatives in order to anticipate and plan recruitment needs and timelines.
• Screen and interview candidates and perform reference checks as necessary.
• Act to ensure requisitions are filled in an expeditious manner with top tier, guest service driven candidates.
• Ensure all processes are streamlined, allowing for the shortest amount of time from the requisition approval to orientation date.

Qualifications

• Bachelor’s Degree in Human Resources or related field or 4 or more years of management experience in Human Resources, or an equivalent combination of training, education, and experience.
• Prior Gaming or hospitality experience strongly preferred.

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills
• Meticulous, organized and accurate
• Extreme confidentiality
• Familiarity with a variety of computer systems and applications
• Flexible to work varying shifts and time schedules as needed
• Communicate effectively with all levels of employees and guests
• Manage multiple details and tasks concurrently in a changing environment
• Able to work effectively in a team environment
• Analyze and think about how possible solutions impact on the entire operation