Human Resources Manager

JOB SUMMARY

Under the direction of the Chief Administrative Officer, the Human Resources Manager provides leadership and oversight for the daily operations of the Human Resources Department, including employee relations, recruitment and retention, benefits administration, leave management, credentialing support, compliance, compensation processes, performance management, and employee development.

This position ensures HR programs and practices are legally compliant, operationally effective, and aligned with EDCHC’s mission to improve the health of the community through quality healing and preventive services. The Human Resources Manager plays a key role in supporting a positive, equitable, and accountable workplace culture by providing guidance to supervisors, strengthening HR systems, promoting consistent employment practices, and managing employee-related risk.

Job Duties And Responsibilities

• Ensure that HR practices, policies, and programs are in alignment and drive organizational and individual performance. These practices include:

• Evaluate staffing needs of EDCHC, evaluate job descriptions, post ads, recruitment/selection and retention, human resources information systems, employee relations, screen resumes and extend job offers.
• Provide guidance to hiring supervisors on EEOC, ADA, and other employment laws.
• Assists with job analysis, position classification, salary structure revision, wage studies, and annual staff review process.
• Conducts compensation and salary surveys and make recommendations to leadership.
• Ensures census preparation, coordination with brokers and vendors, annual open enrollments process, reporting, troubleshooting coverage issues, COBRA and coordinate payroll deductions with Finance.
• Maintain all benefit plan documents, to include ST125 plan, EDCHC Health and Wellness Wrap plan and other benefit plan document(s).
• Complete Non-discrimination sing for all benefit plans.
• Reporting to include but not limited to, EEOC reporting, ACA/ESR reporting, California Pay Data Reporting.
• Oversees and manages all credentialing and privileging of EDCHC providers and other clinic staff as required by our FQHC status.

• Lead and mentor the Employee Relations Specialist and HR staff in managing workplace concerns, conducting investigations, and resolving conflicts. Serve as the escalation point for complex or sensitive employee relations matters, ensuring fair, consistent, and legally compliant outcomes aligned with EDCHC policies and values.

• Performance Review Management: In collaboration with all managers, ensures a consistent performance/review program that is objective, systematic, and documents staff contributions, successes, and challenges, inclusive of positive reinforcement and constructive feedforward.

• Workforce and Organizational Development: Identify staff areas for growth, coordinates training activities and develops succession plans, designs and promotes retention strategies. Oversees loan repayment program opportunities for provider and staff retention utilizing all eligible programs for FQHCs.

• Culture: Promotes teambuilding activities, cross-functional team building, open communication, cultural diversity, and culturally appropriate conflict resolution.

• Change Management: Provides leadership and administrative support for layoffs, downsizing, reorganizations, or any other significant organizational changes.

• Risk Management: Mitigates all risks with respect to employee relations issues, advises Leadership Team on all personnel risks and oversees risk management efforts. Ensures compliance with all Federal and State labor laws and regulations. Conducts training and/or orientation as needed.

• Leave of Absence: Oversees FMLA, PDL/Maternity, CFRA, Workers Comp, PFL/SDI, and other types of leaves. Evaluate and determine appropriate reasonable accommodations.

• Employee Information/Documentation: Maintain individual confidential personnel files to ensure that required documents are completed, updated and maintained including job descriptions, annual evaluations, resumes, appointments letters, pay and benefits information, next-of-kin notification, dismissal papers, resignation letters, and other necessary documents.

• Other duties as assigned.

Safety

Maintain current knowledge of policies and procedures and legal requirements as they relate to safe work practices. Follow all safety procedures and report or resolve unsafe conditions to ensure an injury-free work environment. Use appropriate ergonomic measures to reduce risk of work-related injuries.

Knowledge Of

• Standard human resource practices.
• All laws, rules and regulations related to human resource management.
• Career development strategies.
• Community-based health care delivery systems is desirable.
• Safe work practices laws, regulations and reporting requirements.
• Job related selection, promotion and evaluation requirements.

Skills

• In effective oral and written communication, particularly in interviewing, presentation, group facilitation and relationship building.
• Effective organization of work and attention to detail.
• Using a computer for word processing, simple spreadsheets and e-mail.

Ability To

• Share the EDCHC mission and team orientation approach.
• Analyze and problem solve.
• Develop rapport and work with people of all ages, cultural, religious, social and ethnic backgrounds.
• Be courteous and utilize professional behavior in all interactions with the public and staff.
• Be a consensus builder.
• Produce high quality work and meet work deadlines.
• Maintain a high level of confidentiality.
• Be flexible in accepting, changing or carrying out assignments.