Human Resources Generalist - The UPS Store

About the role

This position is based in Syosset, NY, supporting 11 The UPS Store locations across Long Island and NYC, and one newly opened Hand & Stone Spa location in Brooklyn. You’ll play a critical role in recruitment, employee relations, and HR compliance, helping to foster a positive, people-first culture in a fast-paced retail environment.

Responsibilities

• Recruiting & Talent Acquisition: Manage full-cycle recruiting — post positions, screen applicants, schedule interviews, and onboard top talent for multiple locations.
• Onboarding & Training: Coordinate background checks, new-hire documentation, and system setup. Partner with Training & Development to ensure smooth orientation and 30/60/90-day follow-ups.
• Employee Relations & Compliance: Serve as the first point of contact for HR questions, support investigations, and ensure compliance with federal, state, and local employment laws (EEO, FMLA, ADA, NYS labor).
• Payroll & Benefits Administration: Collaborate with Office Manager to process payroll updates, manage benefits enrollment, and maintain accurate attendance and PTO records.
• Performance Management: Support annual and quarterly evaluations, document coaching and improvement plans, and track recognition and incentive programs.
• HR Data & Reporting: Maintain digital personnel files, generate reports for turnover and retention, and help implement workforce management tools.
• Culture & Engagement: Plan employee events, milestone recognitions, and internal communications that reinforce teamwork, respect, and accountability.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field preferred
• 3–5 years of progressive HR or recruiting experience (multi-unit retail or service environment strongly preferred)
• Strong understanding of HR laws, regulations, and best practices
• Excellent communication, problem-solving, and organizational skills
• Ability to manage multiple priorities with discretion and confidentiality
• Proficiency in Google Workspace, Microsoft Office, HRIS, and recruiting platforms
• PHR or SHRM-CP certification a plus

Qualifications

• Must be able to work on-site in Syosset, NY with occasional travel (approx. 25%)

Skills

• Strong interpersonal and communication skills
• Ability to handle confidential information with discretion
• Experience with HRIS and recruiting software

Benefits

• Competitive salary with clear opportunities for growth
• Health, dental, and vision insurance
• Paid time off, holidays, and sick time
• Employee discounts and performance incentives
• Professional development and leadership training
• Positive, people-focused culture that values communication and collaboration
• Locally owned and operated franchise network

Pay

$55,000 and up (based on experience)

Schedule

Full-time