Human Resources Generalist, JAX Airport

Duties And Responsibilities

• Administers all union relations audits, communications, payments, reporting, document collections, etc.
• Mets regularly with PLSC leaders, legal and attends department meetings to understand goals and objectives to provide appropriate guidance and support.
• Provides day-to-day assistance to all PLSC associates in any HR related matters maintaining effective communication.
• Recognizes sensitivity, complexity, and urgency of employee relations issues and takes appropriate action to provide sound guidance on resolutions protecting sensitive information or escalate issues to HR Director.
• Serves as the initial contact and liaison for intake and assessment of employee issues and complaints.
• Responds to fact-findings and to conduct prompt, thorough, neutral, and accurate workplace investigations related to employee misconduct, discrimination, and other complaints.
• Conducts high-level workplace investigations on short timeframes ranging from simple to, sometimes, complex issues and escalating most significant issues to HR Director.
• Tracks and logs thorough documentation of all incident reports and investigations on employee-related incidents following company protocols and in the corresponding company systems.
• Affirms training needs and provides recommendations on topics of employee-related training with L & D Manager and assists with the coordination of training as needed.
• Provides HR policy guidance and interpretation to employees and/or supervisors assisting management in formulating responses.
• Promotes a collaborative approach to serve and support all employees with strong ethics to represent and practice the company values.
• Assists with Union contract interpretation and collaborates with the HR and Legal teams on union agreements.
• Opens, organizes, and updates employee files.
• Ensures all employee files are maintained according to law.
• Provides feedback to HR Director and leaders regarding trends revealed when conducting exit interviews.
• Provides feedback to Talent Acquisition Recruiter regarding the competency of terminated employees.
• Assists on candidate background checks and works collaboratively with legal on background check adjudication process.
• Assists with ensuring Employee Handbook is updated with current policies and procedures.
• Provides recommendations on policies and procedures that support best practices and a positive work environment.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Required Education And Experience

• Bachelor’s degree in human resources or related field required.
• Minimum of four years of professional HR experience required.
• Four+ years of employee relations experience or equivalent through training and/or education required.

Skills/Abilities

• Excellent oral and written communication skills, including excellent documentation and presentation skills.
• Thorough understanding of state and federal laws concerning labor relations, employment laws, EEOC, ADA, and any others.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• High level of analytical ability to find solutions on complex legal issues and dispute resolution.
• Highly organized and able to multi-task and meet deadlines in a fast-paced environment.
• Interpersonal skills to effectively and sensitively communicate with all levels of management, employees, as well as external contractors.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
• Maintains a high level of confidentiality.
• Microsoft Office knowledge.