Human Resources Generalist I

Principal Duties And Responsibilities

• Serves as the first point of contact for all HR-related questions from employees and managers, providing accurate and timely responses to general inquiries related to HR policies, benefits, timekeeping, procedures, and programs.
• Trades and routes complex or specialized questions (e.g., benefits escalations, employee relations matters, compensation issues) to the appropriate HR team member.
• Maintains strong customer service and communication across all levels of the organization.
• Tracks recurring questions to identify trends and recommend processes or communication improvements.
• Manages and publishes updates to the organizational chart regularly.
• Oversees quality control for transitioning employee records and HR data to ensure accuracy and completeness.
• Serves as backup for payroll administration to ensure timely and accurate payroll processing.
• Reviews reports for accuracy and resolve discrepancies prior to payroll submission.
• Affords assistance with onboarding, offboarding, and employee data changes as needed.
• Participates in HR process improvements and cross-functional HR projects.
• Supports HR communications, training materials, and employee resources.
• Provides backup for other HR initiatives as needed.

Qualifications

• Educational background: Associate’s degree in Human Resources, Business Administration, or related field, preferred.
• Experience: 2–4 years’ HR operations, HR generalist, or HR coordinator-level experience, required.
• Knowledge and Skills: Strong knowledge of basic HR knowledge, HR documentation practices, and basic employment law; excellent communication, interpersonal, and customer service skills; ability to triage inquiries, manage competing priorities, and maintain confidentiality; proficiency with HRIS systems and Microsoft Office Suite; high attention to detail, data accuracy, and follow-through.