Human Resources Generalist - Healthcare - Onsite

Job Summary

The healthcare human resource generalist is responsible for performing HR-related duties on a professional level and works closely with senior management in supporting employee relations. This position carries out responsibilities in the following functional areas: benefits and leave of absence administration, employee relations, training, performance management, policy implementation, and employment law compliance.

About the Role

Ensure that the core values of Camino Health Center - Service, Dignity, Justice, and Excellence - are carried out within daily tasks.

Employee Relations

• Partners with leadership to lead employee relations counseling, disciplinary support, outplacement counseling, and exit interviewing
• Participates in administrative staff meetings and attends other meetings and seminars
• Affords assistance in evaluating reports, decisions, and results of departments in relation to established goals
• Recommends new approaches, policies, and procedures to effect continual improvements in the efficiency of the department and services performed
• Captures and coordinates staff and health center celebrations
• Assists in staff communication

Leave of Absence and Benefits Administration

• Administers and oversees the leave of absence management process
• Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees
• Prepares documents, reports, and information as requested for Board meetings and committees, and management

HR Administration and Compliance

• Administers various human resource plans and procedures; leads in the development and implementation of policies and procedures; maintains employee handbook and policies and procedures manual
• Ensures legal compliance in human resource areas
• Maintains affirmative action program; maintains records, reports, and logs to conform to EEO regulations
• Maintains human resource information system records, compiles reports from the database, and employee files maintenance
• Maintains compliance with federal and state regulations concerning employment
• Maintains worker’s compensation reporting and acts as a liaison for worker’s compensation annual audits
• Affords assistance in credentialing and privileging for medical, dental, behavioral health, and other clinical support staff

Learning and Development

• In collaboration with the HR Director and HR Coordinator, assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers
• Develops unique training programs to fulfill workers' specific needs to maintain or improve job skills
• Creates and/or acquires training procedure manuals, guides, and course materials
• Presents training and development programs using various forms and formats including group discussion, lectures, simulations, and videos
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements
• Evaluates program effectiveness through assessments, surveys, and feedback
• Maintains knowledge of the latest trends in training and development
• Prepares and implements training budget; maintains records and reports of expenses

Knowledge / Skills / Abilities

• Work collaboratively with people of all ages, social, and ethnic backgrounds
• Work independently and as part of a team
• Excellent time management skills with the ability to simultaneously manage multiple projects/tasks and meet deadlines
• Ability to work in a fast-paced environment
• Excellent oral and written communication; basic math skills
• Strong problem-solving and analytical skills
• Proficient in using a computer and office equipment
• To convey a sense of confidence and trust to all patients
• To relate well to other health professionals and support staff
• To carry out administrative and patient support services
• Knowledge of Human Resources guidelines
• To maintain patient confidentiality
• To treat all information and data within the scope of the position with appropriate confidentiality and security

Risk Management

• Cooperates fully in all risk management activities and investigations

Safety Requirements

• Knowledge of, observes and complies with clinic safety policies and emergency procedures

Environmental Conditions

• This job operates in a professional office environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Position involves sitting for extended periods of time while working at a computer
• Positions in this job family typically work in an office setting but may be assigned more physical duties such as transporting office supplies and equipment