Human Resources Generalist/Coordinator

JOB OVERVIEW

The Human Resources Generalist/Coordinator is responsible for executing HR operations at a professional level and works closely with the Human Resources management and other leaders to support the organization across all properties within the portfolio. This role contributes to the effective administration and consistent application of HR policies, procedures, and programs throughout the organization.

WHAT WE OFFER

• Pay range: $26-$30 per hour
• Medical, dental, vision insurance
• 401(k) with company matching
• Complimentary Employee Meals
• Exclusive worldwide Hilton employee travel discount program

DUTIES AND RESPONSIBILITIES

• Coordinate full-cycle recruitment for frontline, supervisory, and administrative roles in a high-volume environment.
• Partner with department heads to forecast staffing needs and deliver timely hiring solutions.
• Manage job postings, screening, interviews, offers, and pre-employment processes.
• Deliver high-touch onboarding experiences that reflect brand values and ensure readiness for service excellence.
• Serve as a first point of contact for employee concerns, providing guidance and ensuring timely and fair resolution.
• Support a respectful, inclusive, and legally compliant workplace culture aligned with company values.
• Conduct investigations and manage disciplinary processes in accordance with policy.
• Administers and oversees core HR functions, including compensation and benefits, employee leave, disciplinary processes, conflict resolution, performance management, and employee engagement.
• Maintain an approachable, visible HR presence on the floor and in back-of-house areas.
• Maintain accurate and confidential employee records in HRIS systems.
• Process employment changes including promotions, terminations, and leave administration.
• Ensure proper documentation and tracking for compliance with labor laws and internal policies.
• Support payroll accuracy by coordinating closely with Finance and Operations.
• Aid in the implementation and tracking of required training and orientation programs.
• Support leadership development initiatives and departmental training rollouts.
• Monitor completion and effectiveness of training programs and compliance modules.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Support audits and maintain up-to-date personnel documentation and certifications.
• Aid in the creation, communication, and enforcement of HR policies and SOPs.
• Support initiatives to drive employee engagement, retention, and satisfaction.
• Cook up and arrange employee recognition programs, social events, and wellness activities.
• Provide insights from the floor to influence culture and service improvement efforts.
• Track and analyze attendance, turnover, and other workforce metrics to identify trends and recommend solutions.
• Promote a performance-driven culture that balances accountability and support.

QUALIFICATIONS AND REQUIREMENTS

• Education & Experience: 3–5 years of progressive HR experience, with at least 2 years in a high-volume hospitality environment. Strong working knowledge of employment law, HR best practices, and hospitality industry standards.
• Required Skills/Abilities: Bilingual in Spanish and English. Excellent verbal and written communication skills. Excellent interpersonal and negotiation skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to manage multiple HR functions simultaneously in a fast-paced environment. Strong analytical and problem-solving skills. Strong conflict resolution and problem-solving abilities; capable of handling sensitive employee issues with discretion and professionalism. Ability to adapt to the needs of the organization and employees. Ability to prioritize tasks and to delegate them when appropriate. Thorough knowledge of employment-related laws and regulations.

SCHEDULE

The work schedule is based on the demands of the business. You must be available days, nights, weekends, and/or holiday availability are required.

PHYSICAL, MENTAL, AND ENVIRONMENTAL & TECHNICAL DEMANDS

• Fast-paced environment, multiple tasks to be handled under time constraint.
• Must be able to bend, crouch, kneel, and twist in the work area.
• The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods.
• Must be able to maneuver around property.
• Must be able to sit for prolonged periods of time.
• Must be able to operate a computer, telephone, and copier.
• Must have manual dexterity to operate all office equipment.
• May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions.