Human Resources Generalist

About the role

The HR Generalist – Employee Relations position is based in Ocoee, FL and supports human resources functions across multiple resort properties. This role is full-time and on-site.

Responsibilities

• Partner with managers to resolve complex employee relations issues, including investigations, disciplinary actions, grievances, and conflict resolution
• Conduct and lead HR investigations from intake through resolution, ensuring proper documentation and compliance
• Respond to regulatory inquiries from agencies such as the EEOC and Department of Labor
• Interpret and apply employment laws including FMLA, FLSA, ADA, and EEO, advising leadership on compliance and risk mitigation
• Collaborate with payroll, benefits, and HR teams to support employee lifecycle processes and operational workflows
• Support administration and resolution of workers’ compensation claims
• Maintain accurate HR documentation and ensure compliance with recordkeeping standards
• Represent the company in unemployment claims and hearings
• Plan and support employee engagement initiatives, including wellness events and company programs
• Contribute to HR initiatives such as I-9 audits, policy updates, and compliance reviews
• Design and deliver training programs for employees and leadership on HR policies and performance management
• Provide coaching on performance management, employee engagement, and career development
• Maintain personnel records; scanning, indexing and reviewing files
• Aid with day-to-day HR operations and administrative support

Qualifications

• 2–5 years of experience in a Human Resources Generalist or HR Business Partner role
• Experience in hospitality, hotel, or timeshare industry preferred
• Bachelor’s degree in Human Resources, Business Administration, or related field
• SHRM-CP or PHR certification preferred
• Strong knowledge of employment laws and HR compliance (FMLA, FLSA, ADA, EEO)
• Experience conducting employee relations investigations and conflict resolution
• Proficiency in HRIS systems (ADP preferred) and Microsoft Office
• Strong communication and interpersonal skills with the ability to manage confidential information
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Strong analytical and problem-solving skills
• Ability to build relationships across all levels of the organization