Human Resources Generalist

Position Summary

The HR Generalist will be responsible for providing support to Operations for daily core HR needs including Employee Relations, Compliance, Non-Exempt Performance Management, Onboarding, etc.

Essential Functions

• Cascades the vision of Quest Food Management Services, ensuring the Quest vision, values and founding principles are effectively communicated, understood and practiced.
• Level One Employee Relations Support includes high level questions, policy interpretation, investigations, etc.
• Support managers on documenting and communicating performance feedback
• Conducting periodic audits of employee records, files, and workplace poster requirements to ensure federal and state compliance
• Support Recruiting and Onboarding of Non-Exempt Team Members
• Provide guidance to Unit Leaders on Quest Employee Handbook and applicable Employment Law
• Support Unit Leaders on documenting and communicating feedback on performance and behavior
• Support all Engagement Programs to include surveys, recognition, Stay and Exit Interviews
• Prepare files and reports for Leadership as needed
• Support Payroll Function in ensuring units are following all required / established pay practices
• Support Non-Exempt Annual Review Process
• Support Time and Attendance Process to ensure proper tracking and administration
• Aid in responding to Unemployment Claims
• Special Projects as assigned

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn payroll management, human resource information system (HRIS), and similar computer applications.

Job Requirements/Specifications

• Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Required Bachelor’s Degree
• At least one year of related experience
• Excellent Verbal and Written Communication Skills
• Strong Organizational Skills and Attention to Detail
• Strong Interpersonal and Problem-Solving Skills
• Proficient in MS Office Applications
• Preferred 2-5 years’ experience
• Thorough knowledge of IL Employment Laws and Regulations
• Prior experience in Contract Food Service Management Industry
• SHRM-CP or PHR Certification
• Proficient in ADP Workforce Now

Essential Qualifications

• To perform this job successfully, an individual must be able to perform each essential function satisfactory.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to maintain professionalism and a positive attitude in the workplace
• Demonstrated ability to consistently communicate a clear understanding of internal and external customer expectations and adapt as appropriate to exceed their needs
• Proven ability to focus attention on determining what can be done to make progress
• Proven ability to clearly organize and effectively convey information
• Proven ability to analyze data and make process improvement recommendations

Physical Demands

• The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Occasionally lift and/or move up to 20-25 pounds
• Fine hand manipulation (keyboarding)

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• Office environment Noise level is low to moderate