Human Resources Generalist

About the role

The HR Generalist at Petfolk is responsible for executing and administering core human resources processes across the employee lifecycle, focusing on compliance, accuracy, and operational consistency.

Responsibilities

• Administer FMLA and other leave of absence (LOA) requests, including reviewing documentation, tracking eligibility and timelines, and ensuring accurate communication and recordkeeping.

• Maintain and audit HRIS employee records, including job changes, compensation updates, terminations, and routine data integrity reviews.

• Support workers' compensation administration by providing administrative support on claims, maintaining documentation, and tracking outcomes.

• Manage administrative aspects of unemployment and other post-employment claims, including preparing responses to state agencies and maintaining required records.

• Prepare and review compliance-related reports, audits, and documentation to support federal, state, and local employment requirements.

• Respond to employee and manager questions related to HR policies, processes, and systems; escalate issues that require higher-level review or interpretation to Human Resources Business Partners.

• Partner with HR leadership and cross-functional teams to support consistent application of HR practices and work on various HR projects and initiatives.

Requirements

• 3+ years of progressive human resources experience, ideally in a generalist or HR operations role, with solid working knowledge of HR practices and employment compliance.

• Hands-on background administering leaves of absence, workers' compensation, and unemployment claims, along with other employment-related processes.

• Comfortable maintaining employee data and processing employment changes within an HRIS platform — Rippling experience is a plus.

• A track record preparing HR reports, reviewing data for accuracy, and supporting compliance audits and regulatory reporting.

• Strong attention to detail, with the ability to handle confidential information and apply policies consistently and with sound judgment.

• Solid time management skills and the ability to juggle competing deadlines without losing track of details.

• Clear, professional written and verbal communication, with good instincts for when to handle something directly versus escalate.

• Ability to work independently while staying aligned with HR leadership and cross-functional business partners.

• Proficiency with HRIS platforms and Google Office Suite or similar tools.

• Education: Associate's or Bachelor's degree in HR, Business Administration, or a related field preferred; equivalent experience considered.

• Working knowledge of federal, state, and local employment laws; multi-state workforce experience is a plus.

Benefits

• Competitive base salary ($75,000-85,000)

• Medical, dental, and vision benefits

• Open PTO + Paid Parental Leave

Pay

$75,000 - $85,000 annually

Schedule

Full-time, remote position with up to 10% travel to HQ locations or pet care centers for in-person meetings.