Human Resources Generalist

About the role

The HR Generalist will serve as a strategic and operational partner to leaders and associates across the organization, supporting the full spectrum of human resources functions.

Responsibilities

• Partner with department leaders to provide guidance and support on employee relations, performance management, workforce planning, and organizational effectiveness.
• Coach managers on HR best practices, leadership skills, documentation standards, progressive discipline, conflict resolution, and employment law compliance.
• Assist leaders in addressing workplace concerns, performance issues, attendance concerns, and policy violations.
• Support the implementation of HR initiatives that drive engagement, retention, productivity, and organizational culture.
• Respond to associate concerns and conduct preliminary investigations as assigned.
• Facilitate conflict resolution and assist in maintaining positive employee relations.
• Provide guidance on company policies, procedures, and workplace expectations.
• Support corrective action processes and ensure consistency in application across departments.
• Maintain confidentiality and exercise sound judgment in handling sensitive matters.
• Assist with associate engagement initiatives, recognition programs, and retention strategies.
• Support the administration of performance management programs and annual review processes.
• Coach managers on goal setting, performance conversations, documentation, and development planning.
• Monitor performance trends and identify opportunities for improvement.
• Aid in succession planning and talent development initiatives.
• Support leadership development programs and organizational training efforts.
• Compile, analyze, and interpret workforce data to support informed decision-making.
• Prepare regular and ad hoc reports related to turnover, vacancies, retention, recruiting effectiveness, labor costs, overtime, attendance, workers' compensation, and other key HR metrics.
• Identify workforce trends and recommend strategies to improve retention, engagement, staffing levels, and operational effectiveness.
• Aid in developing HR dashboards and performance metrics for leadership review.
• Monitor compliance-related reporting and ensure timely submission of required reports.
• Identify training needs and coordinate learning opportunities for associates and leaders.
• Facilitate HR-related training programs including policy education, harassment prevention, leadership development, and compliance training.
• Evaluate training effectiveness and recommend improvements.
• Aid in benefits administration, enrollment, life events, and annual open enrollment processes.
• Coordinate with benefit vendors to resolve issues and ensure quality service.
• Support wellness and associate well-being initiatives.
• Supervise, coach, and support the HR Coordinator.
• Assist with special projects, organizational initiatives, and process improvement efforts.
• Contribute to continuous improvement of HR programs, systems, and service delivery.

Requirements

• Five (5) or more years of progressive Human Resources experience in a Generalist, Human Resources Business Partner, Employee Relations, or related role.
• Strong working knowledge of employment laws and HR best practices.
• Experience advising and coaching managers on employee relations and performance management issues.
• Experience handling sensitive and confidential information with discretion and professionalism.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal, written, interpersonal, and presentation skills.
• Proficiency with HRIS systems, payroll systems, Microsoft Office Suite, and workforce reporting tools.

Preferred Qualifications

• Degree in Human Resources, Business Administration, Organizational Development, or a related field.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience in healthcare, senior living, hospitality, or service-based organizations.
• Experience with workforce analytics, dashboard development, and HR metrics reporting.
• Payroll processing experience.