Human Resources Generalist

About the role

The HR Generalist supports the growth of MSC Cruises and Explora Journeys in North America, serving as a trusted partner to leaders and employees. The role includes providing HR support, managing employee relations, and fostering a positive workplace culture.

Responsibilities

• Serve as a first point of contact for HR inquiries.
• Provide guidance on company policies and procedures.
• Conduct investigations and document findings in employee relations matters.
• Partner with managers on performance management, coaching, and employee development.
• Coordinate onboarding and orientation activities.
• Support internal mobility, promotions, transfers, and organizational changes.
• Conduct exit interviews and identify trends for continuous improvement.
• Maintain compliance with employment laws and regulations.
• Manage HRIS platforms, including system ownership, data integrity, and process optimization.
• Administer and maintain leave administration processes.
• Prepare and analyze HR metrics and reports.
• Support cross-functional HR initiatives and process improvements.
• Participate in organizational change initiatives.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3+ years of progressive Human Resources experience, preferably in a global, matrixed, or highly regulated organization.
• Strong knowledge of employee relations, employment law, compliance, onboarding, and leave administration, with experience supporting a multi-state workforce.
• Strong analytical and problem-solving skills, with the ability to interpret HR data and provide actionable insights.
• Ability to handle sensitive and confidential information with discretion.
• Experience managing multiple priorities in a fast-paced, matrixed environment.
• Excellent communication, relationship-building, and stakeholder management skills, with the ability to influence and build credibility across all levels of the organization.
• Experience administering and maintaining HRIS platforms, including system ownership, data integrity, user support, and process optimization.
• Experience with ADP and/or SAP SuccessFactors preferred.
• Highly organized, detail-oriented, process-driven, and customer-focused.
• Strong organizational, time-management, and problem-solving skills.
• Ability to adapt to changing business needs while managing competing priorities.
• SPHR, SHRM-CP, or equivalent HR certification preferred.

Qualifications

• US Passport or US Permanent Resident.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building skills.
• Ability to handle sensitive and confidential information with discretion.
• Experience managing multiple priorities in a fast-paced, matrixed environment.
• Highly organized, detail-oriented, process-driven, and customer-focused.
• Ability to adapt to changing business needs while managing competing priorities.
• Experience administering and maintaining HRIS platforms, including system ownership, data integrity, user support, and process optimization.
• Experience with ADP and/or SAP SuccessFactors preferred.
• SPHR, SHRM-CP, or equivalent HR certification preferred.

Benefits

MSC Cruises is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules, and regulations. The company is committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected, and empowered to be their authentic selves.

Pay

Details about pay are not specified in this job posting.

Schedule

The role is a hybrid position requiring employees to work from the Miami office four days per week (Monday through Thursday), with the option to work remotely on Fridays.