Human Resources Generalist

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
• Own programs that run across a broad spectrum of HR processes.
• Provide general HR support in collaboration with operations teams.
• Ensure consistent and fair application of HR policies and procedures.
• Conduct audits and compliance checks, including payroll and reporting verifications.
• Maintain employee records in accordance with legal requirements.
• Communicate and implement updates to HR policies and procedures.
• Align HR strategies with business goals and recommend improvements.
• Promote employee engagement through a proactive, hands-on approach (including remote interactions).
• Handle employee relations matters, including conflict resolution and problem-solving.
• Adapt to a dynamic and evolving work environment influenced by economic and policy changes.
• Drive innovation in HR practices and continuous process improvement.
• Lead initiatives related to employee relations, retention, and recognition.
• Manage a high-volume workload and multiple priorities effectively.
• Demonstrate strong organizational and interpersonal skills.

Requirements

Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

2+ years of experience as an HR Generalist

Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)

Excellent interpersonal and communication skills

Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)

Familiarity with training tools and techniques

Strong conflict resolution skills

Effective time management, planning, and multitasking abilities

Strong written and verbal presentation skills

Ability to thrive in a fast-paced, professional environment

Skilled in planning, coordination, and adapting to various learning styles

Comfortable giving and receiving constructive feedback

Ability to prioritize tasks and meet deadlines efficiently

Qualifications

Experience in military or government (local, state, or federal) environments

Preferred: Degree from an accredited two- or four-year college or university

SHRM-SCP or equivalent HR certification

Skills

Confident communicator

Personable

Creative

Dependable

Driven

Previous experience in call center operations or client services is highly desirable

Benefits

Competitive compensation

Performance-based bonuses

Comprehensive medical, dental, and vision benefits

Paid vacation and holidays

Exciting incentive contests