Human Resources Generalist

About the role

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet diverse client needs. We are committed to excellence and innovation, and we are seeking an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
• Maintain accurate and timely entries in HRIS systems.
• Ensure consistent and fair application of HR policies and procedures.
• Conduct audits and compliance checks, including payroll and reporting verifications.
• Maintain employee records in accordance with legal requirements.
• Communicate and implement updates to HR policies and procedures.
• Align HR strategies with business goals and recommend improvements.
• Promote employee engagement through a proactive, hands-on approach (including remote interactions).
• Handle employee relations matters, including conflict resolution and problem-solving.
• Adapt to a dynamic and evolving work environment influenced by economic and policy changes.
• Drive innovation in HR practices and continuous process improvement.
• Lead initiatives related to employee relations, retention, and recognition.
• Manage a high-volume workload and multiple priorities effectively.
• Demonstrate strong organizational and interpersonal skills.

Qualifications

• Must exhibit good business judgment and acumen by being both confident and flexible in their views.
• Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.
• 2+ years of experience as an HR Generalist.
• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience).
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Familiarity with training tools and techniques.
• Strong conflict resolution skills.
• Effective time management, planning, and multitasking abilities.
• Strong written and verbal presentation skills.
• Ability to thrive in a fast-paced, professional environment.
• Comfortable giving and receiving constructive feedback.
• Ability to prioritize tasks and meet deadlines efficiently.

Preferred Qualifications

• Experience in military or government (local, state, or federal) environments.
• Background in contact center operations.
• SHRM-SCP or equivalent HR certification.