Human Resources Generalist

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Responsibilities

• Provide general HR support in collaboration with operations teams
• Maintain accurate and timely entries in HRIS systems
• Ensure consistent and fair application of HR policies and procedures
• Conduct audits and compliance checks, including payroll and reporting verifications
• Maintain employee records in accordance with legal requirements
• Communicate and implement updates to HR policies and procedures
• Align HR strategies with business goals and recommend improvements
• Promote employee engagement through a proactive, hands-on approach (including remote interactions)
• Handle employee relations matters, including conflict resolution and problem-solving
• Adapt to a dynamic and evolving work environment influenced by economic and policy changes
• Drive innovation in HR practices and continuous process improvement
• Lead initiatives related to employee relations, retention, and recognition
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Requirements

• Must exhibit good business judgment and acumen by being both confident and flexible in their views
• Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles
• Must have 2+ years of experience as an HR Generalist
• A Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills
• Effective time management, planning, and multitasking abilities

Qualifications

• Preferred: Experience in military or government (local, state, or federal) environments
• Preferred: Background in contact center operations
• Preferred: Degree from an accredited two- or four-year college or university
• Preferred: SHRM-SCP or equivalent HR certification

Skills

• Confident communicator
• Personable
• Creative
• Dependable
• Driven

Benefits

• Competitive compensation
• Performance-based bonuses
• Comprehensive medical, dental, and vision benefits
• Paid vacation and holidays
• Exciting incentive contests

Pay

$36,000.00 - $40,000.00/Yr. | Commensurate

Schedule

Normal Business Hours | Evenings & Weekends and Business Demands