Human Resources Generalist

Key Attributes for Success

• Genuine Passion for Service: Desires to exceed expectations and create exceptional experiences.
• Strong Teamwork Abilities: Enjoys collaborating effectively with colleagues and partners.
• Adaptability: Enjoys handling unexpected challenges with flexibility and composure.
• Effective Communication Skills: Desires to listen attentively and respond empathetically to employees and colleagues.
• Proactive Problem-Solving: Desires to identify and resolve issues creatively and efficiently.
• Meticulous Attention to Detail: Wants to pay close attention to details that contribute to guest satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Partner with leaders to provide day-to-day HR guidance, coaching, and employee relations support.
• Administer HR policies, programs, and practices while ensuring compliance with federal, state, and local employment laws.
• Leads and supports the full-cycle recruitment process, including sourcing, interviewing, hiring events, onboarding, and workforce planning.
• Facilitate new hire orientation and coordinate employee learning and development initiatives.
• Support employee engagement, recognition, communication, and retention programs.
• Manage leave administration, workers' compensation, unemployment claims, and safety-related processes.
• Maintain employee records, I-9 compliance, background checks, and HRIS data integrity.
• Support payroll processes for union and non-union employees, including time-off administration and contractual changes.
• Identify opportunities to improve HR processes, programs, and operational efficiencies.
• Partner across departments to foster a positive, inclusive, and high-performing workplace culture.
• Participate in arena events and maintain a visible HR presence to support employees.
• Develops and manages HR budget.

CANDIDATE PROFILE

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 3–5 years of progressive Human Resources experience.
• Highly experienced in supporting employee relations, recruiting, leave administration, and compliance.
• Knowledge of federal, state, and local employment laws.
• Experience working in unionized environments is preferred.
• Strong judgment, professionalism, and ability to handle confidential information.
• Exceptional communication and interpersonal skills.
• Highly organized with the ability to manage multiple priorities.
• Comfortable working flexible hours as business needs require.
• Knowledge of federal, state and local employee laws and regulations.

KEY COMPETENCIES

• Talent Acquisition & Onboarding
• Employment Law & Compliance
• HRIS & Workforce Management Systems (Workday preferred)
• Payroll & Leave Administration
• Organizational & Project Management
• Communication & Presentation Skills
• Relationship Building & Cross-Functional Collaboration
• Critical Thinking & Continuous Improvement
• Customer Service Mindset
• Microsoft Office Suite, Acrobat proficiency.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to alternate sitting, standing and walking for period of time throughout the workday.
• Must be able to occasionally lift up to 30-40 lbs.
• Ability to access and accurately input information using a moderately complex computer system.
• Excellent verbal, written, listening and public relations skills.