Human Resources Generalist

About the role

Fix Network is a global leader in the automotive aftermarket industry, operating a network of trusted brands specializing in collision repair, automotive glass repair and replacement, and vehicle care services. The Human Resources Generalist supports and administers human resources programs and initiatives across a multi-state workforce.

Job Duties

• Provide guidance and support to managers and employees regarding Human Resources policies, procedures, employment laws, and company practices.
• Promote and educate employees on company benefits, programs, policies, and HR initiatives.
• Ensure compliance with all applicable federal, state, and local employment laws and regulations.
• Conduct workplace investigations and assist in resolving employee relations issues, employee complaints, and workplace conflicts.
• Coach managers on performance management, employee development, corrective actions, and difficult workplace conversations.
• Administer progressive discipline in accordance with company policies and procedures.
• Cook up the onboarding process for new hires, including new hire documentation, orientation, equipment coordination, and training assignments.
• Manage employee lifecycle changes, including promotions, transfers, compensation changes, and terminations.
• Conduct exit interviews and provide turnover analysis, trends, and recommendations to leadership.
• Maintain and administer employee records within Rippling and other HR systems, ensuring data accuracy and integrity.
• Process employee transactions within Rippling, including hires, terminations, status changes, and organizational updates.
• Partner with Payroll and Benefits teams to ensure accurate administration of employee programs and records.
• Support safety and compliance initiatives, including OSHA training requirements, workplace safety programs, and regulatory compliance monitoring.
• Aid in the development, implementation, and communication of HR policies and procedures.
• Identify opportunities for process improvements and recommend solutions to enhance HR operations and employee experience.
• Respond to HR inquiries and provide general assistance via phone, email, HRIS, and in person.
• Complete special projects and other duties as assigned.

Requirements

• Bachelor's Degree or College Diploma in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• SHRM-CP, SHRM-SCP, PHR, or similar professional HR certification preferred.
• Minimum of 2-3 years of progressive Human Resources experience.
• Experience supporting a multi-state workforce required.
• Hands-on experience with Rippling HRIS required.
• Experience managing onboarding and employee lifecycle processes.
• Experience conducting workplace investigations and resolving employee relations matters.
• Working knowledge of federal, state, and local employment laws and regulations.
• Experience with recruiting, interviewing, and talent acquisition processes preferred.
• Experience administering HR policies, procedures, and compliance programs.
• Strong data analysis and HR reporting skills.
• Demonstrated ability to provide practical HR recommendations and solutions.
• Excellent verbal and written communication skills.
• Strong interpersonal, conflict resolution, and relationship-building abilities.
• Ability to exercise discretion and maintain confidentiality.
• Ability to work effectively with individuals at all levels of the organization.
• Strong organizational, time management, and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to quickly learn and adapt to new software and technology platforms.
• Strong attention to detail and commitment to accuracy.
• Ability to interpret, apply, and communicate company policies and procedures.
• Professional demeanor and customer-service-oriented approach.

Diversity, Equity, Inclusion and Accessibility

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable laws.