Human Resources Generalist

About the role

The HR Generalist (People Operations) serves as the operational hub for HR service delivery. This role oversees the initial HR intake process, handles HR transactions, supports benefits administration and reporting, and provides payroll support/backup coverage through established processes and cross-training with the Payroll Manager. The role also assists with HR-led acquisition integration activities by coordinating onboarding logistics, training administration, and data readiness.

Responsibilities

• Own daily HR inbox operations using a structured triage model.
• Provide timely employee and manager support; ensure requests are tracked through closure and escalations are routed appropriately.
• Process employee lifecycle transactions (new hires, status changes, transfers, terminations) according to established approvals and audit standards.
• Maintain HR documentation, acknowledgments, and personnel file organization.
• Support benefits administration: eligibility changes, life events, employee questions, carrier escalation coordination.
• Assist with census/eligibility audits and recurring HR reporting (headcount, turnover, onboarding completion, basic dashboards).
• Serve as trained payroll backup in partnership with the Payroll Manager, providing coverage as needed for payroll processing so payroll continuity is protected during PTO/leave/unplanned absence.
• Cook up onboarding logistics for newly acquired employees (data collection, document completion, training scheduling, Day 1 readiness).
• Other duties as assigned.

Qualifications

• 3–6 years HR Generalist or HR Operations experience; multi-site preferred.
• Highly organized; strong follow-through; comfortable working in a high-volume environment.
• Strong documentation and confidentiality practices.
• HRIS experience required (Dayforce preferred); strong Excel/reporting skills.
• Spanish/bilingual preferred.
• Comfortable partnering with payroll and learning payroll support processes.