Human Resources Generalist

Key Responsibilities

• Serve as the primary HR contact for HQ employees via in-person, email, and phone interactions
• Independently handle routine HR inquiries (policies, basic benefits, processes)
• Assess and triage all inquiries, determining resolution vs escalation
• Route complex or specialized matters to HR subject matter experts (Benefits, Payroll, HRIS, Leave)
• Ensure follow-up and resolution to maintain a strong employee experience
• Track inquiry trends and escalation patterns to identify opportunities for improvement

HR Policy Administration & Communication

• Maintain, update, and interpret HR policies and procedures
• Ensure all policies reflect current federal, state, and company requirements
• Develop and distribute employee communications regarding policy updates, changes, and HR programs
• Ensure consistent application of policies across HQ
• Identify gaps and recommend enhancements to policies and processes

Onboarding & Employee Experience

• Lead onboarding for corporate (HQ) employees, including coordination of orientation activities
• Ensure new hires are equipped with tools, resources, and understanding company policies needed to succeed
• Partner with HR and business leaders to deliver consistent and engaging onboarding experiences

Compliance & Regulatory Reporting

• Own preparation and filing of required compliance reporting, including:
• EEO-1 reporting
• California Pay Data / EEO reporting
• Ensure data accuracy and integrity for all filings
• Maintain documentation and support internal or external audits

HR Operations & Data Management

• Maintain employee records and ensure data accuracy in HR systems (e.g., Dayforce)
• Support employee lifecycle processes (hires, terminations, status changes)
• Partner with HRIS and Payroll to resolve data issues
• Generate reports and support HR data analysis needs

Employee Relations Support

• Provide policy guidance and respond to employee inquiries
• Aid in intake of employee concerns and escalate appropriately
• Promote consistency in policy application and employee communication

Required Skills & Competencies

• Strong knowledge of HR practices, policies, and employment laws
• Ability to differentiate between routine and complex inquiries and act accordingly
• Strong communication and customer-service orientation
• High attention to detail, especially in compliance reporting
• Sound judgment and escalation awareness
• Ability to maintain confidentiality
• Strong organizational and problem-solving skills

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 3–5+ years of HR experience, preferably in a corporate environment
• Experience with EEO-1 and/or California reporting required or strongly preferred
• Experience in onboarding, policy administration, and employee support preferred
• HR certification (PHR/SHRM-CP) preferred