HUMAN RESOURCES COORDINATOR

About the role

Join PENN Entertainment and be part of an exciting, fast-paced industry where you’ll work with a diverse team driven by enthusiasm for helping people find and have more fun. This role offers opportunities for career growth and support to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is one component of our competitive Total Rewards package, which includes wellness programs supporting financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to local policy and increases with the length of employment.

Responsibilities

• Provide assistance in all areas of HR, including employment, communication, onboarding, badging/licensing, fingerprinting, training administration, electronic recordkeeping, and team member events.
• Maintain general office, front counter, lobby area, and computer lab to ensure they are neat, clean, orderly, and well-stocked.
• Handle team member questions and requests, escalating issues as appropriate to ensure prompt resolution.
• Perform administrative duties, including maintaining employee records, data input, research, preparing reports, team member/vendor badges, gaming licensing, and renewals.
• Assist in coordinating onboarding and New Hire Orientation.
• Provide fingerprinting services to applicants and the general public.
• Maintain an upbeat and positive attitude with a professional, courteous, and friendly demeanor toward all team members, applicants, and guests.
• Support, promote, and demonstrate superior customer service in accordance with department and company standards.
• Ensure compliance with all local, state, and federal regulations within your area of responsibility and report potential issues to management.
• Assist with other HR projects and events as business needs dictate.

Requirements

• Must be at least 21 years of age.
• Minimum of one year of experience in a customer service position; previous experience in Human Resources is desired.
• Proficient computer skills, including Microsoft Office (Word, PowerPoint, Excel, Outlook); experience with iCIMS and Ultipro is a plus.
• Excellent verbal and written communication skills.
• Bilingual ability is a plus.
• Ability to maintain confidentiality of sensitive information.
• Strong multi-tasking and problem-solving skills.
• Excellent organizational skills, detail-orientation, and ability to work independently and collaboratively.
• Exceptional customer service focus with attention to producing quality results.
• Approach team member questions and concerns in a caring, confidential, and helpful manner, with discretion to escalate issues to HR business partners when necessary.
• Flexibility to work all shifts, including holidays, nights, and weekends as business needs dictate.

Skills

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate verbally and in writing in English.
• Basic mathematical skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, and basic financial transactions.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Employees must obtain and maintain all licenses and permits required by federal, state, and local regulations, including but not limited to a West Virginia Lottery License and a West Virginia Racing Commission License.
• Employees must qualify as a Notary Public in West Virginia and obtain certification through the Company's screening vendor to administer screening and fingerprinting services.
• All required licenses, permits, and certifications will be facilitated and paid for by the Company and are not required prior to employment.

Physical Demands

• Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to reach with hands and arms, talk, or hear.
• Specific vision abilities required include close vision, color vision, and peripheral vision.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas, including confined spaces.

Work Environment

• The noise level in the work environment is usually moderate.
• Employee will be exposed to an environment containing unrestricted secondhand tobacco smoke.