Human Resources Business Partner I

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
• Own programs that run across a broad spectrum of HR processes.
• Translate business priorities into the most value-added work.
• Drive solutions to identified problems.
• Foster employee engagement through proactive, hands-on approaches (including remote interactions).
• Adapt to a dynamic work environment influenced by economic and policy changes.
• Champion innovative HR solutions and continuous process improvement.
• Lead employee relations, retention, and recognition programs.
• Manage a high-volume workload and multiple priorities effectively.
• Demonstrate strong organizational and interpersonal skills.

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role.
• Some undergraduate-level education.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Familiarity with training tools and techniques.
• Strong conflict resolution skills (including employee and customer-related issues).
• Effective time management, planning, and multitasking abilities.
• Strong written and verbal presentation skills.
• Ability to thrive in a fast-paced, professional environment.
• Skilled in planning, coordination, and adapting to various learning styles.
• To provide and receive constructive feedback.
• Strong prioritization and organizational skills to meet deadlines.