Human Resources Business Partner I

About the role

MCI is seeking an experienced Human Resource Business Partner to support our growing team. This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.

Responsibilities

• Provide general HR support in collaboration with operations teams
• Partner with remote HR teams and the HR Manager to address key HR issues and initiatives
• Align HR strategies with business objectives and recommend improvements
• Foster employee engagement through proactive, hands-on approaches (including remote interactions)
• Adapt to a dynamic work environment influenced by economic and policy changes
• Champion innovative HR solutions and continuous process improvement
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Undergraduate-level education preferred
• Experience in call center operations or client services is a strong advantage
• Must exhibit good business judgment and acumen
• Fun and enthusiastic disposition with capability to teach and motivate a wide range of personalities and learning styles
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including employee and customer-related issues)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• To provide and receive constructive feedback
• Strong prioritization and organizational skills to meet deadlines