Human Resources Business Partner I

About the role

MCI is seeking an experienced Human Resource Business Partner to lead and execute HR strategies, support operations teams, and enhance HR processes. This role requires a confident public speaker, strong interpersonal and communication skills, and proficiency in Microsoft Office.

Responsibilities

• Provide general HR support in collaboration with operations teams
• Partner with remote HR teams and the HR Manager to address key HR issues and initiatives
• Align HR strategies with business objectives and recommend improvements
• Foster employee engagement through proactive, hands-on approaches (including remote interactions)
• Adapt to a dynamic work environment influenced by economic and policy changes
• Champion innovative HR solutions and continuous process improvement
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Requirements

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Some undergraduate-level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including employee and customer-related issues)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Ability to provide and receive constructive feedback
• Strong prioritization and organizational skills to meet deadlines

Preferred Qualifications

• Experience in military, government (local, state, or federal) environments
• Background in contact center operations
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

Benefits

• Competitive benefits including performance bonuses
• Comprehensive medical, dental, and vision coverage
• Paid vacation and holidays
• Exciting incentive contests